There’s an updated (February 2021) Dynamics 365 Licensing Guide.
There are a couple of products removed (Customer Service Insights and the Virtual Agent for Customer Service) since they’re not available as standalone products any more, a name change (IoT Intelligence becomes Sensor Data Intelligence Add-in) and a couple of corrections.
Find the updated Licensing Guide here: https://bit.ly/3jdEgin, and refer to the Change Log on page 56 for detail on the changes.
There’s an updated (December 2020) Dynamics 365 Licensing Guide.
The main changes are the renaming of the Common Data Service to Dataverse, and the addition of 2,000 Customer Voice responses to the entitlements for Customer Insights.
Find this updated guide here: https://bit.ly/3lu8InS.
There’s an updated (November 2020) Dynamics 365 Licensing Guide. There aren’t major changes and you can find a complete list of all the minor updates in the Change Log on page 57.
Find this guide here: https://bit.ly/3oVISfG.
There’s an updated (October 2020) Dynamics 365 Business Central on-premises Licensing Guide.
The most major change is perhaps from a reformatting perspective – there has been a bit of reordering of the content and there’s a new front cover.
In addition, there are some tables added to the list for Team Members in Appendix A.
Find this updated guide here: https://bit.ly/35THbGM.
There’s an updated (October 2020) Dynamics 365 Licensing Guide.
It’s updated for new offers (Project Operations), new entitlements (Commerce and Customer Insights), and new additional capacity (Business Central). It’s also gone through some reformatting with a new cover and applications moved into alphabetical order, and it also now includes the Business Central and Mixed Reality offers.
Find this updated guide here: https://bit.ly/34k1iNm
There’s an updated (September 2020) Dynamics 365 Mixed Reality Licensing Guide. Changes include information added about default capacities, and the updating of information and links to the Mixed Reality free trials.
Find this latest guide here: https://bit.ly/2Fak0ym.
There’s an updated (August 2020) Dynamics 365 Business Central Licensing Guide.
The main change is additional clarification for the use of customisation when applied to Team Members scenarios.
Check out the Change Log on page 14 for details of the changes, and find the updated guide here: https://bit.ly/2DFopZC.
Microsoft release a new offering called Dynamics 365 Sales Premium. It’s a single user licence for Dynamics 365 Sales Enterprise and Dynamics 365 Sales Insights at a price of $135 per user per month, a saving of $10 over buying the applications separately.
Find Dynamics 365 Sales Premium listed here with all of its fellow Dynamics 365 Sales family members: https://bit.ly/31yHuEO.
Microsoft announce that Forms Pro is rebranded as Dynamics 365 Customer Voice, an enterprise feedback management solution. There are templates to help users get started on gathering feedback and the ability to analyse feedback and act on it.
There are no changes to the licensing – customers with Enterprise flavours of Dynamics 365 licences have 2,000 survey responses included per tenant per month, and Office 365 users can buy an add-on for the same capacity. Existing customers don’t need to do anything – current surveys in Forms Pro are moved to Dynamics 365 Customer Voice.
Find an overview of a Customer Voice solution here: https://bit.ly/2X3PZGj.
Microsoft announce two new capabilities for Dynamics 365 Fraud Protection: the Account Protection capability safeguards user accounts by combating fake account creation, account takeover, and fraudulent account access, and the Loss Prevention capability helps to mitigate losses by identifying potential fraud on returns and discounts. This adds to the original Purchase Protection capability which protects online revenue by improving the acceptance rate of commerce transactions.
From a licensing perspective, organisations choose their primary capability which also includes transactions for the other capabilities. For example, the Account Protection licence includes 100,000 Account Protection transactions, as well as 2,000 Purchase Protection transactions and 4,000 Loss Prevention transactions. Each of the primary capabilities costs $1,000 per month, and then additional transactions may be added in increments of $150 if the number of total transactions is below a certain amount (which is different for each capability), and $100 if it’s more.
You can find the original announcement here: https://bit.ly/301aLbJ and the Dynamics 365 Licensing Guide gives more details on the amount of transactions included for each of the capabilities and their add-ons. Find the July 2020 Licensing Guide here: https://bit.ly/32WlZjp.