Dynamics 365 Licensing Guide

There’s an updated (March 2024) Dynamics 365 Licensing Guide with just a few minor changes. On pages 4/5 the Base and Attach licences table is updated, removing Field Service Contractor, Guides, and Remote Assist since these never qualify as Base licences. In addition, the capacities for Supply Chain Management on page 31 are updated to include Electronic Invoicing and Intelligent Order Management.

Find this updated guide here: https://bit.ly/48ChAjY.

Dynamics 365 Licensing Guide

There’s an updated (February 2024) Dynamics 365 Licensing Guide. Finance Premium and Field Service Contractor licenses are added to the Base and Attach licenses table on pages 4 and 5, and Copilot for Sales and Copilot for Service offerings are added to page 31. Find this updated guide here: https://bit.ly/4btOjuv.

Dynamics 365 Licensing Guides

The Dynamics team do a great job of keeping their Licensing Guides up-to-date. Read on for the news about the changes and additions over the last few months.

November 2023 Licensing Guide

  • Removal of the 1-year licences for the Fraud Protection offerings

December 2023 Licensing Guide

  • The Field Service User SL now includes access to Dynamics 365 Guides and Remote Assist
  • The Field Service Contractor User SL is added to page 16, and you can find out more on our blog: https://bit.ly/4biwD4L

January 2024 Licensing Guide

  • The Finance Premium User SL is added to pages 18 and 19, and you can find out more on our blog: https://bit.ly/4birM3Q
  • The Operations Database capacity that is accrued for each individual Finance, Supply Chain Management, Commerce and Project Operations User SL is increased from 1.5 GB to 4 GB – see page 38
  • There’s a new option to purchase Dataverse / Operations Additional Database Capacity in increments of 1 TB – see page 40
  • Power Virtual Agents is replaced throughout by Copilot Studio, and you can find out more on our blog: https://bit.ly/3Uie6zq

Dynamics 365 Field Service Contractor User SL

Microsoft add the newly available Dynamics 365 Field Service Contractor User SL to the January 2024 Product Terms. This $50 per user per month licence is designed to complement the existing $95 per user per month Field Service licence to manage third-party technicians. Note that you can’t buy the Contractor licence without having at least one of the regular Field Service licences.

This page is useful to see which features are included in which licence: https://bit.ly/3HB1XOM.

Dynamics 365 minimum purchase requirements

Microsoft adjust the Product Terms removing the option to combine Finance, Supply Chain Management, Commerce, and Project Operations licences to meet the 20 licence minimum, requiring all customers to now meet the minimum with a single product.

Check out the Product Terms here: https://bit.ly/3aAQVsy.

Dynamics 365 Licensing Guide

There’s an updated (September 2023) Dynamics 365 Licensing Guide. The biggest amendment is for the changes to the licensing of Marketing and Customer Insights, and you can find the details of that on our blog here: https://bit.ly/3sEPkOq. Viva Sales is rebranded Sales Copilot, and there are some new Business Central Essentials Attach licences for Customer Service Enterprise, Sales Enterprise and Field Service Base licences, details of which you can find in the table on page 4.

Get this updated guide here: https://bit.ly/3PzAtOj.

Dynamics 365 Marketing and Customer Insights changes

Microsoft announce that from 1 September, 2023 Dynamics 365 Marketing and Customer Insights will be sold together as a single product called Customer Insights. The original products retain their existing functionality but are renamed Customer Insights – Journeys and Customer Insights – Data respectively. There’s no change for existing customers and they can choose to renew their separate licences until 31 August, 2024.

New customers will be able to choose an Attach licence at $1,000 per month if they have qualifying Dynamics licences, or a standalone licence costing $1,700 per month if they don’t. Both Customer Insights licences include capacity for 10,000 Interacted People (the new Marketing Contacts) and 100,000 Unified People (the new Customer Insights Profiles), with additional capacity packs for both Interacted People and Unified People being available in three tiers of pricing. You can find pricing information, qualifying licences, and definitions here: https://bit.ly/3YZifJb.

Find the announcement article here: https://bit.ly/44EerhE, with a useful general FAQ here: https://bit.ly/3PoqSJS, and one specific to transitioning to Customer Insights – Journeys here: https://bit.ly/3R6oKHW.

Microsoft Cost Management summary for 2022

The Microsoft Cost Management tools help you to manage your Microsoft cloud costs across Microsoft 365, Dynamics 365 and Azure. There’s an excellent article giving an overview of the improvements that were made to the tools in 2022, as well as the new ways to save money that were introduced.

You can find the article here: http://bit.ly/3Wltkkw, with its many links to lots of useful resources.

General Availability of Viva Sales

Microsoft announce that Viva Sales is generally available as of 3 October, 2022. Viva as a brand is about improving the employee experience, with the Viva Suite aimed at employees in any role across a business.

Viva Sales, however, is tailored to improve the employee experience for a specific role – sellers – and it enables these users to use Office 365 and Teams to automatically capture, access and register data into a CRM system, eliminating the administrative burden of manual data entry.

Viva Sales is included in Dynamics 365 Sales Enterprise and Premium licences, and is also available as a standalone licence priced at $40 per user per month.

Find the announcement here: https://bit.ly/3fZC28I, with links to other useful resources such as pricing information and an “Introduction to Viva Sales” course on Microsoft Learn.