Microsoft announce the General Availability of Customer Journey Orchestration capabilities in Dynamics 365 Marketing, with the aim of helping organizations to create deeper relationships with their customers through more meaningful interactions. This gives rise to a change in the licensing of Dynamics 365 Marketing. Previously centred entirely around Marketing contacts, there are now allocations for interactions included (10 for each Marketing contact licensed per month), with Additional Interactions packs available.
Find the Customer Journey Orchestration GA announcement here: https://bit.ly/3j5PF5k, and information on pricing and official definitions for Marketing contacts and interactions here: https://bit.ly/384JQyL.
Microsoft announce the General Availability of Dynamics 365 Intelligent Order Management, helping customers to take and fulfil orders at the fastest speed and lowest cost. It’s licensed via a tenant licence costing $300 per month which covers 1,000 order lines. There’s no separate licence for additional capacity, customers just buy more units of the tenant licence.
Find the announcement here: https://bit.ly/3D8EDnQ, and confirmation of the pricing here: https://bit.ly/2WhOZBd.
There’s an updated (June 2021) Dynamics 365 Licensing Guide. The update is mainly a few clarifications/additions around security roles and default capacities, and “Call Intelligence” is rebranded to “Conversation Intelligence”. The Change Log on page 59 has the full details, and you can find the guide itself here: https://bit.ly/3uXqKDN.
There’s an updated (March 2021) Dynamics 365 Licensing Guide. There aren’t major changes – just some minor edits and clarifications which you can find detailed in the Change Log on page 56.
Find this updated guide here: https://bit.ly/3caIlRt.
There’s an updated (February 2021) Dynamics 365 Licensing Guide.
There are a couple of products removed (Customer Service Insights and the Virtual Agent for Customer Service) since they’re not available as standalone products any more, a name change (IoT Intelligence becomes Sensor Data Intelligence Add-in) and a couple of corrections.
Find the updated Licensing Guide here: https://bit.ly/3jdEgin, and refer to the Change Log on page 56 for detail on the changes.
There’s an updated (December 2020) Dynamics 365 Licensing Guide.
The main changes are the renaming of the Common Data Service to Dataverse, and the addition of 2,000 Customer Voice responses to the entitlements for Customer Insights.
Find this updated guide here: https://bit.ly/3lu8InS.
There’s an updated (November 2020) Dynamics 365 Licensing Guide. There aren’t major changes and you can find a complete list of all the minor updates in the Change Log on page 57.
Find this guide here: https://bit.ly/3oVISfG.
There’s an updated (October 2020) Dynamics 365 Business Central on-premises Licensing Guide.
The most major change is perhaps from a reformatting perspective – there has been a bit of reordering of the content and there’s a new front cover.
In addition, there are some tables added to the list for Team Members in Appendix A.
Find this updated guide here: https://bit.ly/35THbGM.
There’s an updated (October 2020) Dynamics 365 Licensing Guide.
It’s updated for new offers (Project Operations), new entitlements (Commerce and Customer Insights), and new additional capacity (Business Central). It’s also gone through some reformatting with a new cover and applications moved into alphabetical order, and it also now includes the Business Central and Mixed Reality offers.
Find this updated guide here: https://bit.ly/34k1iNm
There’s an updated (September 2020) Dynamics 365 Mixed Reality Licensing Guide. Changes include information added about default capacities, and the updating of information and links to the Mixed Reality free trials.
Find this latest guide here: https://bit.ly/2Fak0ym.