Dynamics 365 Licensing Guide

There’s an updated (August 2019) Dynamics 365 Licensing Guide with the changes focusing on two main areas. Firstly, for Forms Pro, there’s clarification on page 26 that Forms Pro survey respondents don’t need to be licensed as long as the survey designer is licensed, and there’s a handy table on page 55 showing the differences between Forms and Forms Pro. Secondly, AI for Sales becomes Sales Insights, and there’s a new Call Intelligence Add-on which adds an additional 1,000 hours of conversation intelligence per month, detailed on page 51.

As usual, you can find this guide here: http://bit.ly/MSLicensingGuides.

Changes to Dynamics 365 Licensing

There will be some changes to Dynamics 365 licensing from October 2019, which Microsoft covered in a couple of sessions at the Inspire partner conference. Let’s look at the most significant of these changes.

Firstly, the Finance and Operations module will be split into two modules: Finance, and Supply Chain Management. Secondly, all the current Plans (Unified Operations, Customer Engagement, and Dynamics 365) will be removed. This means that customers will buy licences for just the apps that they need. If a user does need to be licensed for multiple apps then they will buy a Base licence for the first app and an Attach licence for the second one. There’s no difference in the functionality but the Attach licences will be significantly cheaper.

If you want to dive deeper into these changes, then watch these Inspire sessions: Unified Operations Licensing (http://bit.ly/2y9oOgo) and Customer Engagement Licensing (http://bit.ly/2YnlRHZ).

Dynamics 365 Licensing Guide

There’s an updated (July 2019) Dynamics 365 Licensing Guide with two main changes. Firstly, the addition of the Customer Service Chat Add-on – a User SL which is added on to the Customer Service Enterprise User SL to help agents engage in real-time with customers to resolve issues faster. And secondly, the addition of Forms Pro – a product that enables organisations to collect feedback from customers and employees and to gain actionable insights from the results. It’s licensed per tenant and many Dynamics 365 licences include 2,000 survey responses per month. Check out our blog post for the full Forms Pro licensing story: http://bit.ly/2Sgaqwb.

Find this Licensing Guide here: http://bit.ly/MSLicensingGuides.

Forms Pro Generally Available

Microsoft announce the General Availability of Forms Pro from 1st July 2019, a product that enables organisations to collect feedback from customers and employees and to gain actionable insights from the results. Find the announcement here: http://bit.ly/2xDCgsR.

From a licensing perspective, Forms Pro with 2,000 survey responses per tenant per month is included for Dynamics 365 customers with the following licences:

  • Dynamics 365 Plan
  • Dynamics 365 Customer Engagement Plan
  • Dynamics 365 Unified Operations Plan
  • Dynamics 365 for Sales Enterprise
  • Dynamics 365 for Customer Server Enterprise
  • Dynamics 365 for Field Service
  • Dynamics 365 for Marketing
  • Dynamics 365 for Talent
  • Dynamics 365 for Project Service Automation

Additionally, there’s a pack of 2,000 survey responses available to purchase for $100 per tenant per month. This is suitable for the above customers who want to add extra survey responses, or for other Dynamics 365 customers who don’t have any of these qualifying licences, or for Office 365 customers who want to upgrade from the included not-as-full-featured Office 365 Forms product. Find this information here: http://bit.ly/2XvYaJ7.

And finally, with the release of Forms Pro, Microsoft announce the deprecation of the Voice of the Customer product. Existing customers will be able to create new surveys up until 1st July 2020, and after that survey data will be available and stored in Dynamics 365. Find further information here: http://bit.ly/30lEoSa.

Dynamics 365 Business Central Licensing Guide

There’s an updated (July 2019) Dynamics 365 Business Central Licensing Guide. The major change is the addition of a new Device Subscription Licence which allows any number of users to use Business Central via a licensed device. It’s important to note that the Device SL gives access to a subset of Business Central capabilities which are detailed on page 8.

Find this guide with hundreds of its Licensing Guide friends here: http://bit.ly/MSLicensingGuides.

Dynamics 365 Licensing Guide

There’s an updated (June 2019) Dynamics 365 Licensing Guide. Perhaps the most interesting information is on page 2 where we get some details on upcoming releases (Customer Service Chat, Forms Pro, and Call Intelligence), a name change (AI for Sales becomes Sales Insight), and a new segment (DoD).

These changes are all expected in July or August. There are also amendments for default capacities throughout, the most important one being confirmation that Sales/Customer Service Professional licences do not count towards the 10 licence minimum for the Dynamics 365 Portal.

As usual, consult the Change Log for extra clarity and find the document itself here: http://bit.ly/MSLicensingGuides.

Dynamics 365 Business Central Licensing Guide

There’s an updated (June 2019) Dynamics 365 Business Central Licensing Guide. There are just a couple of minor changes: links to the document that gives more information on how Team Members licences work in Business Central is moved to the Dynamics 365 Licensing FAQ, and there’s a new appendix added listing configuration components. Find this guide here: http://bit.ly/MSLicensingGuides.

Dynamics 365 Business Central Licensing Guide

There’s an updated (May 2019) Dynamics 365 Business Central Licensing Guide with three main changes.

Firstly, there’s wording added on page 4 to confirm that there are no minimum licence purchase requirements, and that Essentials and Premium licences may not be mixed.

Then on page 5 there’s a link included to a document which gives further information on how the Team Members licence works in Business Central.

And finally, page 6 sees the addition of text confirming that Business Central includes three External Accountant licences.

Find this guide here: http://bit.ly/MSLicensingGuides.