Dynamics 365 Licensing Guide

There’s an updated (July 2024) Dynamics 365 Licensing Guide. There’s been some reworking of the initial sections, and the order of the products is now (more or less) alphabetical. There’s a newly-formatted Base and Attach licences table on page 4 which now includes prices, and the brand-new Customer Service Premium and Dynamics 365 Contact Center licences are added throughout.

See our blog for details of those new licences: https://bit.ly/4cNzi6m, and grab this updated guide here: https://bit.ly/3L69PJA.

Dynamics 365 Contact Center

Microsoft add Dynamics 365 Contact Center to the July 2024 Product Terms.

It’s a new product that adapts the capabilities of the previous Voice and Digital Messaging channel Add-ons for Dynamics 365 Customer Service and makes them available in a standalone product. Infused (of course) with Copilot and using Generative AI, it’s designed as a Contact Center as a Service (CCaaS) solution, and there’s a nice video to give you an idea of what that might look like here: https://youtu.be/UeKSBD7i3RI.

From a licensing perspective, you can buy a standalone solution costing $110 per user per month, or you can buy it with Customer Service Enterprise in a new offering called Customer Service Premium, which costs $195 per user per month.

Find the announcement here: https://bit.ly/3XNMeFh, and pricing information here: https://bit.ly/45N2kB4.

Dynamics 365 price increases

Microsoft announce that there will be price increases to the Dynamics range of products from 1 October, 2024 affecting both cloud versions and their on-premises equivalents.

The increases range from 10.53% for the CRM Enterprise licences ($105 from $95) to 16.67% for the ERP Enterprise licences ($210 from $180), with an increase of $15 for all tiers for Microsoft Relationship Sales licences. Pricing for Dynamics 365 Business Central remains unchanged.

The increases apply globally for all new customers, and for existing customers on their next renewal after 1 October, 2024.

You can find the full table of changes here: https://bit.ly/4cWIoP8, and the announcement article here: https://bit.ly/4cUruRp.

Dynamics 365 Licensing Guide

There’s an updated (March 2024) Dynamics 365 Licensing Guide with just a few minor changes. On pages 4/5 the Base and Attach licences table is updated, removing Field Service Contractor, Guides, and Remote Assist since these never qualify as Base licences. In addition, the capacities for Supply Chain Management on page 31 are updated to include Electronic Invoicing and Intelligent Order Management.

Find this updated guide here: https://bit.ly/48ChAjY.

Dynamics 365 Licensing Guide

There’s an updated (February 2024) Dynamics 365 Licensing Guide. Finance Premium and Field Service Contractor licenses are added to the Base and Attach licenses table on pages 4 and 5, and Copilot for Sales and Copilot for Service offerings are added to page 31. Find this updated guide here: https://bit.ly/4btOjuv.

Dynamics 365 Licensing Guides

The Dynamics team do a great job of keeping their Licensing Guides up-to-date. Read on for the news about the changes and additions over the last few months.

November 2023 Licensing Guide

  • Removal of the 1-year licences for the Fraud Protection offerings

December 2023 Licensing Guide

  • The Field Service User SL now includes access to Dynamics 365 Guides and Remote Assist
  • The Field Service Contractor User SL is added to page 16, and you can find out more on our blog: https://bit.ly/4biwD4L

January 2024 Licensing Guide

  • The Finance Premium User SL is added to pages 18 and 19, and you can find out more on our blog: https://bit.ly/4birM3Q
  • The Operations Database capacity that is accrued for each individual Finance, Supply Chain Management, Commerce and Project Operations User SL is increased from 1.5 GB to 4 GB – see page 38
  • There’s a new option to purchase Dataverse / Operations Additional Database Capacity in increments of 1 TB – see page 40
  • Power Virtual Agents is replaced throughout by Copilot Studio, and you can find out more on our blog: https://bit.ly/3Uie6zq

Dynamics 365 Field Service Contractor User SL

Microsoft add the newly available Dynamics 365 Field Service Contractor User SL to the January 2024 Product Terms. This $50 per user per month licence is designed to complement the existing $95 per user per month Field Service licence to manage third-party technicians. Note that you can’t buy the Contractor licence without having at least one of the regular Field Service licences.

This page is useful to see which features are included in which licence: https://bit.ly/3HB1XOM.

Dynamics 365 minimum purchase requirements

Microsoft adjust the Product Terms removing the option to combine Finance, Supply Chain Management, Commerce, and Project Operations licences to meet the 20 licence minimum, requiring all customers to now meet the minimum with a single product.

Check out the Product Terms here: https://bit.ly/3aAQVsy.