Dynamics 365 Marketing Customer Journey Orchestration

Microsoft announce the General Availability of Customer Journey Orchestration capabilities in Dynamics 365 Marketing, with the aim of helping organizations to create deeper relationships with their customers through more meaningful interactions. This gives rise to a change in the licensing of Dynamics 365 Marketing. Previously centred entirely around Marketing contacts, there are now allocations for interactions included (10 for each Marketing contact licensed per month), with Additional Interactions packs available.

Find the Customer Journey Orchestration GA announcement here: https://bit.ly/3j5PF5k, and information on pricing and official definitions for Marketing contacts and interactions here: https://bit.ly/384JQyL.

Dynamics 365 Intelligent Order Management

Microsoft announce the General Availability of Dynamics 365 Intelligent Order Management, helping customers to take and fulfil orders at the fastest speed and lowest cost. It’s licensed via a tenant licence costing $300 per month which covers 1,000 order lines. There’s no separate licence for additional capacity, customers just buy more units of the tenant licence.

Find the announcement here: https://bit.ly/3D8EDnQ, and confirmation of the pricing here: https://bit.ly/2WhOZBd.

Dynamics 365 Licensing Guide

There’s an updated (June 2021) Dynamics 365 Licensing Guide. The update is mainly a few clarifications/additions around security roles and default capacities, and “Call Intelligence” is rebranded to “Conversation Intelligence”. The Change Log on page 59 has the full details, and you can find the guide itself here: https://bit.ly/3uXqKDN.

Dynamics 365 Licensing Guide

There’s an updated (February 2021) Dynamics 365 Licensing Guide.

There are a couple of products removed (Customer Service Insights and the Virtual Agent for Customer Service) since they’re not available as standalone products any more, a name change (IoT Intelligence becomes Sensor Data Intelligence Add-in) and a couple of corrections.

Find the updated Licensing Guide here: https://bit.ly/3jdEgin, and refer to the Change Log on page 56 for detail on the changes.

Dynamics 365 Licensing Guide

There’s an updated (December 2020) Dynamics 365 Licensing Guide.

The main changes are the renaming of the Common Data Service to Dataverse, and the addition of 2,000 Customer Voice responses to the entitlements for Customer Insights.

Find this updated guide here: https://bit.ly/3lu8InS.

Dynamics 365 Business Central on-premises Licensing Guide

There’s an updated (October 2020) Dynamics 365 Business Central on-premises Licensing Guide.

The most major change is perhaps from a reformatting perspective – there has been a bit of reordering of the content and there’s a new front cover.

In addition, there are some tables added to the list for Team Members in Appendix A.

Find this updated guide here: https://bit.ly/35THbGM.

Dynamics 365 Licensing Guide

There’s an updated (October 2020) Dynamics 365 Licensing Guide.

It’s updated for new offers (Project Operations), new entitlements (Commerce and Customer Insights), and new additional capacity (Business Central). It’s also gone through some reformatting with a new cover and applications moved into alphabetical order, and it also now includes the Business Central and Mixed Reality offers.

Find this updated guide here: https://bit.ly/34k1iNm