Microsoft Cloud for Healthcare

Microsoft Cloud for Healthcare adds cloud services to support healthcare scenarios for customers already licensed for Microsoft 365 and/or Dynamics 365.

At its launch in November 2020 it was licensed via User SLs, but from 1 April, 2022 it will move to a per tenant licensing model costing $20,000 per month.

Find a useful datasheet here: https://bit.ly/3DNDPFU, and information on how to transition to tenant-based licensing here: https://bit.ly/3NT0pl3.

Dynamics 365 Sales Insights capabilities added to Sales Enterprise licences

Microsoft announce that Dynamics 365 Sales Insights capabilities are added to Sales Enterprise licences. It’s not the same capacity that you’d get with a full Sales Insights licence, but Sales Enterprise-licensed users can now make use of Business Card Scanning, Conversation Intelligence, Sales Accelerator, and Lead & Opportunity Scoring.

Find the announcement here: https://bit.ly/3sj4dmR, and find details of the capacity included and how it compares to a full Sales Insights licence on page 24 of the February 2022 Dynamics 365 Licensing Guide. Get that guide here: https://bit.ly/3uEes6G.

Device licences for Dynamics 365 Guides and Remote Assist

Device licences are now available for Dynamics 365 Guides and Remote Assist. As you’d expect, there are no limits on the number of users who may use a licensed device, and all users use a shared login rather than their own credentials. Note that the Guides device licence only allows a user to operate a guide, rather than to author one, but the Remote Assist user and device licences give access to the same functionality.

You can find details on the ins and outs of assigning Guides device licences here: https://bit.ly/3uBVJZD.

Dynamics 365 Voice Channel

Microsoft announce the availability of Dynamics 365 Voice Channel, an additional app for the Customer Service module, helping organisations to offer a continuous, personalised customer experience across all communication channels.

AI plays a big part with AI-based routing of calls to the best skilled agent, automatic transcription and translation of calls for agents, as well as live customer sentiment analysis.

Power Virtual Agent also has a role as a chatbot, or as an Interactive Voice Response (IVR) system allowing customers to select menu choices through the telephone keyboard or their voice response.

From a licensing perspective, it’s licensed via a User SL for users already licensed with a Customer Service Enterprise licence. Alternatively, customers also needing the Digital Messaging app can now buy a combined Digital Messaging and Voice Channel User SL. Voice Channel relies on Intelligent Voicebot Minutes and Call Intelligence Minutes and initial capacity is included in the Voice Channel licences, as well as being available as additional capacity.

Find the announcement here: https://bit.ly/3HGbGlN.

Dynamics 365 Marketing Customer Journey Orchestration

Microsoft announce the General Availability of Customer Journey Orchestration capabilities in Dynamics 365 Marketing, with the aim of helping organizations to create deeper relationships with their customers through more meaningful interactions. This gives rise to a change in the licensing of Dynamics 365 Marketing. Previously centred entirely around Marketing contacts, there are now allocations for interactions included (10 for each Marketing contact licensed per month), with Additional Interactions packs available.

Find the Customer Journey Orchestration GA announcement here: https://bit.ly/3j5PF5k, and information on pricing and official definitions for Marketing contacts and interactions here: https://bit.ly/384JQyL.

Dynamics 365 Intelligent Order Management

Microsoft announce the General Availability of Dynamics 365 Intelligent Order Management, helping customers to take and fulfil orders at the fastest speed and lowest cost. It’s licensed via a tenant licence costing $300 per month which covers 1,000 order lines. There’s no separate licence for additional capacity, customers just buy more units of the tenant licence.

Find the announcement here: https://bit.ly/3D8EDnQ, and confirmation of the pricing here: https://bit.ly/2WhOZBd.

Dynamics 365 Licensing Guide

There’s an updated (June 2021) Dynamics 365 Licensing Guide. The update is mainly a few clarifications/additions around security roles and default capacities, and “Call Intelligence” is rebranded to “Conversation Intelligence”. The Change Log on page 59 has the full details, and you can find the guide itself here: https://bit.ly/3uXqKDN.

Dynamics 365 Licensing Guide

There’s an updated (February 2021) Dynamics 365 Licensing Guide.

There are a couple of products removed (Customer Service Insights and the Virtual Agent for Customer Service) since they’re not available as standalone products any more, a name change (IoT Intelligence becomes Sensor Data Intelligence Add-in) and a couple of corrections.

Find the updated Licensing Guide here: https://bit.ly/3jdEgin, and refer to the Change Log on page 56 for detail on the changes.

Dynamics 365 Licensing Guide

There’s an updated (December 2020) Dynamics 365 Licensing Guide.

The main changes are the renaming of the Common Data Service to Dataverse, and the addition of 2,000 Customer Voice responses to the entitlements for Customer Insights.

Find this updated guide here: https://bit.ly/3lu8InS.