Dynamics 365 Licensing Guide

There’s an updated (October 2024) Dynamics 365 Licensing Guide with just a couple of changes. First of all, it’s updated for the new pricing that came into effect on 1 October, 2024 – see our blog for a reminder of this: https://bit.ly/3NnDI9q. And secondly, it’s amended for the rebranding of Copilot for Microsoft 365 to Microsoft 365 Copilot – see our blog for the Copilot Wave 2 update: https://bit.ly/3YjqgK6.

Grab this updated guide here: https://bit.ly/47XWBt3.

Dynamics 365 Licensing Guide

There’s an updated (August 2024) Dynamics 365 Licensing Guide with a couple of changes. Firstly, the prerequisites for Copilot for Sales and Service are updated on pages 34/35, and secondly the included entitlements for Contact Center and Customer Service are amended throughout from per tenant to per user. Other minor changes include some additions to the Finance Capabilities table on page 21 and the removal of the term “seeded capacity” in favour of “included capacity”.

Find this updated guide here: https://bit.ly/3WPKPvP.

Dynamics 365 Licensing Guide

There’s an updated (July 2024) Dynamics 365 Licensing Guide. There’s been some reworking of the initial sections, and the order of the products is now (more or less) alphabetical. There’s a newly-formatted Base and Attach licences table on page 4 which now includes prices, and the brand-new Customer Service Premium and Dynamics 365 Contact Center licences are added throughout.

See our blog for details of those new licences: https://bit.ly/4cNzi6m, and grab this updated guide here: https://bit.ly/3L69PJA.

Dynamics 365 Contact Center

Microsoft add Dynamics 365 Contact Center to the July 2024 Product Terms.

It’s a new product that adapts the capabilities of the previous Voice and Digital Messaging channel Add-ons for Dynamics 365 Customer Service and makes them available in a standalone product. Infused (of course) with Copilot and using Generative AI, it’s designed as a Contact Center as a Service (CCaaS) solution, and there’s a nice video to give you an idea of what that might look like here: https://youtu.be/UeKSBD7i3RI.

From a licensing perspective, you can buy a standalone solution costing $110 per user per month, or you can buy it with Customer Service Enterprise in a new offering called Customer Service Premium, which costs $195 per user per month.

Find the announcement here: https://bit.ly/3XNMeFh, and pricing information here: https://bit.ly/45N2kB4.

Dynamics 365 price increases

Microsoft announce that there will be price increases to the Dynamics range of products from 1 October, 2024 affecting both cloud versions and their on-premises equivalents.

The increases range from 10.53% for the CRM Enterprise licences ($105 from $95) to 16.67% for the ERP Enterprise licences ($210 from $180), with an increase of $15 for all tiers for Microsoft Relationship Sales licences. Pricing for Dynamics 365 Business Central remains unchanged.

The increases apply globally for all new customers, and for existing customers on their next renewal after 1 October, 2024.

You can find the full table of changes here: https://bit.ly/4cWIoP8, and the announcement article here: https://bit.ly/4cUruRp.

Dynamics 365 Licensing Guide

There’s an updated (March 2024) Dynamics 365 Licensing Guide with just a few minor changes. On pages 4/5 the Base and Attach licences table is updated, removing Field Service Contractor, Guides, and Remote Assist since these never qualify as Base licences. In addition, the capacities for Supply Chain Management on page 31 are updated to include Electronic Invoicing and Intelligent Order Management.

Find this updated guide here: https://bit.ly/48ChAjY.

Dynamics 365 Licensing Guide

There’s an updated (February 2024) Dynamics 365 Licensing Guide. Finance Premium and Field Service Contractor licenses are added to the Base and Attach licenses table on pages 4 and 5, and Copilot for Sales and Copilot for Service offerings are added to page 31. Find this updated guide here: https://bit.ly/4btOjuv.

Dynamics 365 Licensing Guides

The Dynamics team do a great job of keeping their Licensing Guides up-to-date. Read on for the news about the changes and additions over the last few months.

November 2023 Licensing Guide

  • Removal of the 1-year licences for the Fraud Protection offerings

December 2023 Licensing Guide

  • The Field Service User SL now includes access to Dynamics 365 Guides and Remote Assist
  • The Field Service Contractor User SL is added to page 16, and you can find out more on our blog: https://bit.ly/4biwD4L

January 2024 Licensing Guide

  • The Finance Premium User SL is added to pages 18 and 19, and you can find out more on our blog: https://bit.ly/4birM3Q
  • The Operations Database capacity that is accrued for each individual Finance, Supply Chain Management, Commerce and Project Operations User SL is increased from 1.5 GB to 4 GB – see page 38
  • There’s a new option to purchase Dataverse / Operations Additional Database Capacity in increments of 1 TB – see page 40
  • Power Virtual Agents is replaced throughout by Copilot Studio, and you can find out more on our blog: https://bit.ly/3Uie6zq