There’s an updated (January 2020) Dynamics 365 Mixed Reality Licensing Guide. There’s information added on page 5 to clarify which Remote Assist users need to be licensed with Teams: the Expert giving assistance DOES need a licence, but the user being assisted DOES NOT. There’s also a new section and Appendix added detailing Dynamics 365 Support Plans and policies, and you’ll find these on pages 8/9 and 10. Grab this guide here (http://bit.ly/MixRealLGJan2020) to keep your Licensing Guide collection up-to-date.
There’s an updated (January 2020) Dynamics 365 Licensing Guide. The main change is an update for the recently announced Dynamics 365 Virtual Agent for Customer Service on page 18 – see our blog for more details: http://bit.ly/LSBlogD365VACS.
There’s also confirmation added on page 21 that Asset Management for up to 100 assets is included in the base Supply Chain Management capability. Find this guide here: http://bit.ly/D365LGJan2020.
Microsoft make three announcements concerning their Dynamics 365 retail solutions:
- Dynamics 365 Commerce (an evolution of Dynamics 365 Retail unifying back-office, e-commerce, in-store and call centre experiences) will be generally available on 3rd February, 2020
- There will be two new capabilities for Dynamics 365 Fraud Protection (loss prevention and account protection) available for preview on 2nd March, 2020
- Dynamics 365 Connected Store (which uses smart devices in-store to give customers real-time and predictive insights on, for example, the length of queues at the tills or traffic around product displays so that appropriate actions can be taken) will be in preview later in 2020
Find the announcement with links to further resources including case studies here: http://bit.ly/2QJLAFP.
Microsoft announce Dynamics 365 Virtual Agent for Customer Service. This offering combines Power Virtual Agents and Dynamics 365 Customer Service Insights enabling organisations to create no-code chatbots having identified the most common support issues facing their customers. The announcement is here: http://bit.ly/2FFBDTp, and pricing at $1,100 per tenant per month is confirmed on the product page here: http://bit.ly/2RdCArs.
There’s an updated (December 2019) Dynamics 365 Mixed Reality Licensing Guide. There aren’t major changes, just the renaming of PowerApps and Flow to Power Apps and Power Automate, and you can find this guide here: http://bit.ly/MixRealDecLG2019.
Microsoft announce some changes to Dynamics 365 Talent. Firstly, they’re rebranding “Talent” to “Human Resources” and that will be effective from 1 February, 2020. Secondly, the Talent Attract and Onboard apps are being retired on 1 February, 2022. They’re intending to align future investments with the solutions offered by LinkedIn, and suggest that existing Talent Attract/Onboard customers may want to transition to LinkedIn Talent Hub.
There’s an updated (December 2019) Dynamics 365 Licensing Guide. It includes confirmation that users licensed with Sales Professional may use Marketing Campaigns and Lists, and that while users with Team Members licences have access to the Dynamics 365 Mobile app, they don’t have access to offline capabilities. And finally, the Power Platform family completes its round of name changes with PowerApps going to Power Apps, and Flow to Power Automate.
Find the updated guide here: http://bit.ly/D365LGDec2019.
There’s an updated (November 2019) Dynamics 365 Licensing Guide. There are a number of changes which, as usual, you can find detailed in the Change Log on page 68. The most interesting ones include the addition of Digital Messaging – a new messaging Add-on for Customer Service Enterprise, licensed by user (page 19), and Chatbot Sessions for use with Azure Bot Framework bots, where each Chat and Digital Messaging licence receives an entitlement of 50 chatbot sessions pooled at the tenant level, with additional chatbot sessions available as an Add-on (page 31). There’s also some wording added on page 6 to clarify when logins are shared and individual with Device SLs.
Find this guide here: http://bit.ly/D365LGNov2019.
There’s an updated (October 2019) Dynamics 365 Licensing Guide which reflects the significant licensing changes applicable from 1 October, 2019. The Dynamics plans are removed throughout, and the new base and attach licences are detailed on page 5 with a summary table on page 64. There are also sections added for new functionality such as Fraud Protection, as well as countless smaller changes which you’ll find detailed in the Change Log on page 66. Find this guide at http://bit.ly/MSLicensingGuides.
The Dynamics team continue their update of their licensing guides before the licensing changes that are due in October 2019. It’s literally just a removal of any references to the Dynamics 365 plans that differentiates the October 2019 edition of the Dynamics 365 Business Edition Licensing Guide and you can find it here: http://bit.ly/MSLicensingGuides.