Tag Archives: D365

Dynamics 365 Licensing Guide

There’s an updated (November 2024) Dynamics 265 Licensing Guide which has updates in three areas.

First of all, Customer Voice is added back on to the price list as a standalone product – find details on page 17.

Secondly, there are some changes to the Business Performance Management Capabilities table on page 22 showing rights for Operations-Activity and Team Members licensed users.

And finally, there are some amendments for Dynamics 365 Contact Center Voice specifying that included Intelligent Voicebot minutes are to be used with a bot authored with Copilot Studio, and that any generative AI capabilities need separate capacity purchased via a Copilot Studio licence.

Find this updated guide here: https://bit.ly/4edEIrY.

Dynamics 365 Licensing Guide

There’s an updated (October 2024) Dynamics 365 Licensing Guide with just a couple of changes. First of all, it’s updated for the new pricing that came into effect on 1 October, 2024 – see our blog for a reminder of this: https://bit.ly/3NnDI9q. And secondly, it’s amended for the rebranding of Copilot for Microsoft 365 to Microsoft 365 Copilot – see our blog for the Copilot Wave 2 update: https://bit.ly/3YjqgK6.

Grab this updated guide here: https://bit.ly/47XWBt3.

Dynamics 365 Licensing Guide

There’s an updated (July 2024) Dynamics 365 Licensing Guide. There’s been some reworking of the initial sections, and the order of the products is now (more or less) alphabetical. There’s a newly-formatted Base and Attach licences table on page 4 which now includes prices, and the brand-new Customer Service Premium and Dynamics 365 Contact Center licences are added throughout.

See our blog for details of those new licences: https://bit.ly/4cNzi6m, and grab this updated guide here: https://bit.ly/3L69PJA.

Dynamics 365 Licensing Guide

There’s an updated (March 2024) Dynamics 365 Licensing Guide with just a few minor changes. On pages 4/5 the Base and Attach licences table is updated, removing Field Service Contractor, Guides, and Remote Assist since these never qualify as Base licences. In addition, the capacities for Supply Chain Management on page 31 are updated to include Electronic Invoicing and Intelligent Order Management.

Find this updated guide here: https://bit.ly/48ChAjY.

Dynamics 365 minimum purchase requirements

Microsoft adjust the Product Terms removing the option to combine Finance, Supply Chain Management, Commerce, and Project Operations licences to meet the 20 licence minimum, requiring all customers to now meet the minimum with a single product.

Check out the Product Terms here: https://bit.ly/3aAQVsy.

Dynamics 365 Licensing Guide

There’s an updated (September 2023) Dynamics 365 Licensing Guide. The biggest amendment is for the changes to the licensing of Marketing and Customer Insights, and you can find the details of that on our blog here: https://bit.ly/3sEPkOq. Viva Sales is rebranded Sales Copilot, and there are some new Business Central Essentials Attach licences for Customer Service Enterprise, Sales Enterprise and Field Service Base licences, details of which you can find in the table on page 4.

Get this updated guide here: https://bit.ly/3PzAtOj.

Dynamics 365 Marketing and Customer Insights changes

Microsoft announce that from 1 September, 2023 Dynamics 365 Marketing and Customer Insights will be sold together as a single product called Customer Insights. The original products retain their existing functionality but are renamed Customer Insights – Journeys and Customer Insights – Data respectively. There’s no change for existing customers and they can choose to renew their separate licences until 31 August, 2024.

New customers will be able to choose an Attach licence at $1,000 per month if they have qualifying Dynamics licences, or a standalone licence costing $1,700 per month if they don’t. Both Customer Insights licences include capacity for 10,000 Interacted People (the new Marketing Contacts) and 100,000 Unified People (the new Customer Insights Profiles), with additional capacity packs for both Interacted People and Unified People being available in three tiers of pricing. You can find pricing information, qualifying licences, and definitions here: https://bit.ly/3YZifJb.

Find the announcement article here: https://bit.ly/44EerhE, with a useful general FAQ here: https://bit.ly/3PoqSJS, and one specific to transitioning to Customer Insights – Journeys here: https://bit.ly/3R6oKHW.