Dynamics 365 Licensing Guide

There’s an updated (March 2024) Dynamics 365 Licensing Guide with just a few minor changes. On pages 4/5 the Base and Attach licences table is updated, removing Field Service Contractor, Guides, and Remote Assist since these never qualify as Base licences. In addition, the capacities for Supply Chain Management on page 31 are updated to include Electronic Invoicing and Intelligent Order Management.

Find this updated guide here: https://bit.ly/48ChAjY.

Dynamics 365 minimum purchase requirements

Microsoft adjust the Product Terms removing the option to combine Finance, Supply Chain Management, Commerce, and Project Operations licences to meet the 20 licence minimum, requiring all customers to now meet the minimum with a single product.

Check out the Product Terms here: https://bit.ly/3aAQVsy.

Dynamics 365 Licensing Guide

There’s an updated (September 2023) Dynamics 365 Licensing Guide. The biggest amendment is for the changes to the licensing of Marketing and Customer Insights, and you can find the details of that on our blog here: https://bit.ly/3sEPkOq. Viva Sales is rebranded Sales Copilot, and there are some new Business Central Essentials Attach licences for Customer Service Enterprise, Sales Enterprise and Field Service Base licences, details of which you can find in the table on page 4.

Get this updated guide here: https://bit.ly/3PzAtOj.

Dynamics 365 Marketing and Customer Insights changes

Microsoft announce that from 1 September, 2023 Dynamics 365 Marketing and Customer Insights will be sold together as a single product called Customer Insights. The original products retain their existing functionality but are renamed Customer Insights – Journeys and Customer Insights – Data respectively. There’s no change for existing customers and they can choose to renew their separate licences until 31 August, 2024.

New customers will be able to choose an Attach licence at $1,000 per month if they have qualifying Dynamics licences, or a standalone licence costing $1,700 per month if they don’t. Both Customer Insights licences include capacity for 10,000 Interacted People (the new Marketing Contacts) and 100,000 Unified People (the new Customer Insights Profiles), with additional capacity packs for both Interacted People and Unified People being available in three tiers of pricing. You can find pricing information, qualifying licences, and definitions here: https://bit.ly/3YZifJb.

Find the announcement article here: https://bit.ly/44EerhE, with a useful general FAQ here: https://bit.ly/3PoqSJS, and one specific to transitioning to Customer Insights – Journeys here: https://bit.ly/3R6oKHW.

Dynamics 365 Licensing Guide

There’s an updated (April 2023) Dynamics 365 Licensing Guide with just a few small changes. Firstly, the term “Cortana Intelligence” is replaced with “Azure AI”. Then there’s a note added on page 33 that for organisations licensed for Intelligent Order Management, Modern Workplace-licensed users can use Teams to collaborate on Intelligent Order Management records.

And finally, the information on Capacity Add-ons has been reworked a little on pages 40 and 41. Help yourself to this updated guide here: http://bit.ly/40ZeV0j.

Dynamics 365 Licensing Guide

There’s an updated (January 2023) Dynamics 365 Licensing Guide. There are a couple of minor clarifications (see the Change Log on page 62), and the addition of Managed Environments throughout. Managed Environments were generally available in October 2022 (http://bit.ly/3WwzXRr) and enable IT administrators greater visibility and more control of apps and flows in an environment. Of licensing-worthy note is that when Managed Environments is activated in a specific environment, all Power Apps, Power Automate, Power Virtual Agents, and Power Pages usage in that environment requires standalone licenses.

You can find out more about Managed Environments here: http://bit.ly/3iQ9QqA and grab the updated Licensing Guide here: https://bit.ly/3WQvMRn.

Dynamics 365 Business Central On-premises Licensing Guide

There’s an updated (October 2022) Dynamics 365 Business Central On-premises Licensing Guide. On page 6 you’ll find information added about the compatibility of the Dynamics 365 Business Central Device licence, and there are some additional tables added to the Team Members Included Tables list on page 13. Find this updated guide here: https://bit.ly/3tl0yoa.