Dynamics 365 Licensing Guide

There’s an updated (November 2024) Dynamics 265 Licensing Guide which has updates in three areas.

First of all, Customer Voice is added back on to the price list as a standalone product – find details on page 17.

Secondly, there are some changes to the Business Performance Management Capabilities table on page 22 showing rights for Operations-Activity and Team Members licensed users.

And finally, there are some amendments for Dynamics 365 Contact Center Voice specifying that included Intelligent Voicebot minutes are to be used with a bot authored with Copilot Studio, and that any generative AI capabilities need separate capacity purchased via a Copilot Studio licence.

Find this updated guide here: https://bit.ly/4edEIrY.

Dynamics 365 Licensing Guide

There’s an updated (October 2024) Dynamics 365 Licensing Guide with just a couple of changes. First of all, it’s updated for the new pricing that came into effect on 1 October, 2024 – see our blog for a reminder of this: https://bit.ly/3NnDI9q. And secondly, it’s amended for the rebranding of Copilot for Microsoft 365 to Microsoft 365 Copilot – see our blog for the Copilot Wave 2 update: https://bit.ly/3YjqgK6.

Grab this updated guide here: https://bit.ly/47XWBt3.