There’s an updated (November 2024) Dynamics 265 Licensing Guide which has updates in three areas.

First of all, Customer Voice is added back on to the price list as a standalone product – find details on page 17.

Secondly, there are some changes to the Business Performance Management Capabilities table on page 22 showing rights for Operations-Activity and Team Members licensed users.

And finally, there are some amendments for Dynamics 365 Contact Center Voice specifying that included Intelligent Voicebot minutes are to be used with a bot authored with Copilot Studio, and that any generative AI capabilities need separate capacity purchased via a Copilot Studio licence.

Find this updated guide here: https://bit.ly/4edEIrY.