There’s an updated (August 2020) Dynamics 365 Licensing Guide with two main changes.
The first is for the rebranding of Forms Pro to Dynamics 365 Customer Voice – find more info on our blog here: https://bit.ly/3abDtu0 – and the second is for the release of the new Dynamics 365 Sales Premium bundle, an offer combining Dynamics 365 Sales Enterprise and Dynamics 365 Sales Insights at a price of $135 per user per month, a saving of $10 over buying the applications separately.
Find the updated Licensing Guide here: https://bit.ly/33L0IK4.
Microsoft announce that Forms Pro is rebranded as Dynamics 365 Customer Voice, an enterprise feedback management solution. There are templates to help users get started on gathering feedback and the ability to analyse feedback and act on it.
There are no changes to the licensing – customers with Enterprise flavours of Dynamics 365 licences have 2,000 survey responses included per tenant per month, and Office 365 users can buy an add-on for the same capacity. Existing customers don’t need to do anything – current surveys in Forms Pro are moved to Dynamics 365 Customer Voice.
Find an overview of a Customer Voice solution here: https://bit.ly/2X3PZGj.