Dynamics 365 Licensing Guide

There’s an updated (August 2020) Dynamics 365 Licensing Guide with two main changes.

The first is for the rebranding of Forms Pro to Dynamics 365 Customer Voice – find more info on our blog here: https://bit.ly/3abDtu0 – and the second is for the release of the new Dynamics 365 Sales Premium bundle, an offer combining Dynamics 365 Sales Enterprise and Dynamics 365 Sales Insights at a price of $135 per user per month, a saving of $10 over buying the applications separately.

Find the updated Licensing Guide here: https://bit.ly/33L0IK4.

Forms Pro is rebranded as Dynamics 365 Customer Voice

Microsoft announce that Forms Pro is rebranded as Dynamics 365 Customer Voice, an enterprise feedback management solution. There are templates to help users get started on gathering feedback and the ability to analyse feedback and act on it.

There are no changes to the licensing – customers with Enterprise flavours of Dynamics 365 licences have 2,000 survey responses included per tenant per month, and Office 365 users can buy an add-on for the same capacity. Existing customers don’t need to do anything – current surveys in Forms Pro are moved to Dynamics 365 Customer Voice.

Find an overview of a Customer Voice solution here: https://bit.ly/2X3PZGj.

Forms Pro Generally Available

Microsoft announce the General Availability of Forms Pro from 1st July 2019, a product that enables organisations to collect feedback from customers and employees and to gain actionable insights from the results. Find the announcement here: http://bit.ly/2xDCgsR.

From a licensing perspective, Forms Pro with 2,000 survey responses per tenant per month is included for Dynamics 365 customers with the following licences:

  • Dynamics 365 Plan
  • Dynamics 365 Customer Engagement Plan
  • Dynamics 365 Unified Operations Plan
  • Dynamics 365 for Sales Enterprise
  • Dynamics 365 for Customer Server Enterprise
  • Dynamics 365 for Field Service
  • Dynamics 365 for Marketing
  • Dynamics 365 for Talent
  • Dynamics 365 for Project Service Automation

Additionally, there’s a pack of 2,000 survey responses available to purchase for $100 per tenant per month. This is suitable for the above customers who want to add extra survey responses, or for other Dynamics 365 customers who don’t have any of these qualifying licences, or for Office 365 customers who want to upgrade from the included not-as-full-featured Office 365 Forms product. Find this information here: http://bit.ly/2XvYaJ7.

And finally, with the release of Forms Pro, Microsoft announce the deprecation of the Voice of the Customer product. Existing customers will be able to create new surveys up until 1st July 2020, and after that survey data will be available and stored in Dynamics 365. Find further information here: http://bit.ly/30lEoSa.