Dynamics 365 AI Apps

The Dynamics 365 AI apps build on the intelligent capabilities in Dynamics 365 to offer additional insights. Microsoft announce that Dynamics 365 AI for Sales is now available in the US (http://bit.ly/2JCVK69).

From a licensing perspective, it’s available for users already licensed with Sales Enterprise, Microsoft Relationship Sales Solution, Customer Engagement Plan, or Dynamics 365 Plan, as an add-on at $50 per user per month (http://bit.ly/2zoVQtg).

Dynamics 365 AI for Customer Service (http://bit.ly/2JCWNmB) and Dynamics 365 AI for Market Insights (http://bit.ly/2QfgNxP) are also available in public preview.

Dynamics 365 Update Policies

The update schedule for all of the Dynamics 365 products will soon be on a twice-yearly schedule with updates in April and October. Customers using Customer Engagement applications must have updated to the latest version of the apps by 31 January 2019, and Finance and Operations customers by 31 March, 2019. After that date, only the latest version of the online services will be supported. There’s no action for Business Central and the Talent app customers as these products are already on this update schedule.

Find an overview FAQ for Dynamics 365 Update Policies here (http://bit.ly/2yovuYF) with links to further information if required.

Dynamics 365 Business Central On-Premises Solution

Dynamics 365 Business Central, the all-in-one ERP business management solution aimed at small and medium businesses, was released as a cloud solution in April 2018. Now (October 2018) it’s available as an on-premises solution, replacing the Dynamics NAV product. It’s only available through the Dynamics Price List (DPL) and the licensing is explained in a Licensing Guide which you can find on the PartnerSource portal here: http://bit.ly/2RxQrIv.

Customers who license the on-premises solution may move to the cloud solution by purchasing Business Central Cloud Add-on licences. Premium and Team Member Add-ons are available and one or the other must be acquired for all Business Central On-Premises users. Find details on page 90 of the October 2018 Product Terms document.

In addition, existing Business Central cloud users licensed with active User Subscription Licences may install the Business Central On-Premises server software and access it under their current licences. Find details on page 21 of the October 2018 Online Services Terms document.

The Product Terms and Online Services Terms documents are updated monthly and you can find the current and archived versions here: http://bit.ly/MSproductterms.

New Regions and Pricing for Dynamics 365 for Marketing

Microsoft announce that Dynamics 365 for Marketing is now available in an additional 33 languages and is also geographically available in all current Dynamics 365 markets.

In addition, the pricing has changed so that organizations no longer have to count ALL the contact records in their Dynamics 365 database from a licensing perspective. Now, it’s sufficient to count just the contacts that will be engaged with via a marketing activity such as emails, events and surveys. For most organizations, this will reduce the licensing costs.

Find the announcement here: http://bit.ly/2O4FSPj.

Dynamics 365 Business Central October 2018 Updates

The next major update to the Dynamics products is due in October 2018. At this time Dynamics 365 Business Central will be available in the cloud, on-premises and in hybrid deployments. Customers will be able to pick any of these deployment options or use an existing on-premises solution of Dynamics GP, Dynamics NAV, or Dynamics SL and connect to the cloud through Business Central. Dynamics NAV becomes Dynamics 365 Business Central On-Premises and Business Central licences will continue to be sold through CSP. For further reading, find the full article here: http://bit.ly/2OuTij3.

Microsoft Dynamics Marketing

Microsoft Dynamics Marketing is no longer available for new customers to purchase from 1 November 2016, and Microsoft confirm that there will be a new marketing app as part of the Dynamics 365 Business edition sometime in 2017.

If you’re an existing Dynamics Marketing customer then this site is worth checking out to see how your renewal options work: http://bit.ly/2fr0wnV. The bottom line – Dynamics Marketing is supported until 31 October 2020.

Dynamics 365 Licensing Guides

Microsoft Dynamics 365 was released on 1 November 2016. It’s a single online service replacing CRM Online and AX Online and it’s all change for the licensing.

There are two editions: Business and Enterprise, and you can find excellent Microsoft Licensing Guides giving the low-down on all the new licence types here: http://bit.ly/MSLicensingGuides.