Tag Archives: Copilot for Sales

Dynamics 365 Licensing Guide

There’s an updated (August 2024) Dynamics 365 Licensing Guide with a couple of changes. Firstly, the prerequisites for Copilot for Sales and Service are updated on pages 34/35, and secondly the included entitlements for Contact Center and Customer Service are amended throughout from per tenant to per user. Other minor changes include some additions to the Finance Capabilities table on page 21 and the removal of the term “seeded capacity” in favour of “included capacity”.

Find this updated guide here: https://bit.ly/3WPKPvP.

Copilot for Sales/Service prerequisites expanded

Microsoft expand the list of prerequisites for Copilot for Sales and Copilot for Service, adding in Microsoft 365 F1/F3, Microsoft 365 Business Basic, and Office 365 F3/E1.

Find the prerequisites listed in the Product Terms here: https://bit.ly/2OFt7vB.

LicenseVerse (with full history) updated: Copilot for Sales – https://bit.ly/4daRW8D and Copilot for Service – https://bit.ly/4drjM0n.

Dynamics 365 Licensing Guide

There’s an updated (February 2024) Dynamics 365 Licensing Guide. Finance Premium and Field Service Contractor licenses are added to the Base and Attach licenses table on pages 4 and 5, and Copilot for Sales and Copilot for Service offerings are added to page 31. Find this updated guide here: https://bit.ly/4btOjuv.