Microsoft’s Agent 365 FAQs are updated again, to coincide with the launch on 1 May, 2026.
As far as changes go, a couple of smaller questions are deleted, along with all references to “OBO agents”, and there are 3 new questions about Windows 365 for Agents added.
Find this updated document here: https://bit.ly/4eF2nWb or, if you’re a subscriber, get the document and the associated “What’s New” and “Cautionary Notes” details in our Licensing Guides Gallery: https://bit.ly/GuidesGallery.
Tag Archives: FAQ
Microsoft 365 Apps licensing guidance
There’s a new (January 2025) Microsoft 365 Apps licensing guidance document. It’s pretty comprehensive, covering all sorts of licensing bits and bobs to do with the Microsoft 365 Apps, and includes an FAQ at the end.
Find this document here: https://bit.ly/4hB2osg.
Outsourcing Software Management brief
There’s an updated (October 2024) Outsourcing Software Management brief from Microsoft. It adds two questions to its FAQ section: Can you take your Windows Server licences to AWS (no), and: Can you take Windows Server licences acquired before October 2019 to AWS dedicated server offerings (yes). There is, as you might expect, a lot more detail in the answers that are given in the brief.
Find this updated document here: https://bit.ly/3Z0R8PD.
Modern Work Licensing FAQ
Microsoft publish an October 2024 version of their Modern Work Licensing FAQ with just a few corrections to links.
Find this updated document here: https://bit.ly/40nEYB8.
Modern Work Licensing FAQ
Microsoft make their comprehensive Modern Work Licensing FAQ publicly available.
It’s a great document, if misnamed – can you really have 515 FREQUENTLY asked questions?! Questionable name aside, this is jolly useful resource to have in your licensing documents stash – find it here: https://bit.ly/4dYENj4.
Microsoft 365 App
Microsoft introduce the Microsoft 365 App which will replace Office.com (starting in November 2022), as well as the Office mobile app and the Office app for Windows (starting in January 2023). The “traditional” perpetual licences for Office 2021 stay branded as Office at this time.
For more information, take a look at the FAQs here: https://bit.ly/3ThafiM.
Power BI Premium per User
Microsoft announce that Power BI Premium per User will become generally available on 2 April, 2021.
There will be a standalone licence costing $20 per user per month, or an Add-on for users already licensed with a Power BI Pro or Office 365/Microsoft 365 E5 licence costing $10 per user per month.
Find the announcement article, which also details Power BI Premium features and capabilities, here: http://bit.ly/3rm1B4E, and a useful FAQ on the Power BI Premium per User licence here: https://bit.ly/3j1YNWc.
Microsoft Product Terms site
The Microsoft Product Terms site launched on 1 July, 2020 with the aim of ultimately replacing the Product Terms and Online Services Terms documents.
The new site allows customers to filter content and review only the use rights and conditions relevant to their needs, to save a downloadable version of the use rights, to compare older use rights to the current ones, and to choose to use one of 35 different languages.
If you haven’t looked at this site yet, then it’s time to prioritise getting to grips with it since the existing Product Terms and Online Services Terms documents won’t be available after 1 February, 2021.
Have a quick read of the FAQ here: http://bit.ly/2HVsabn, and then access the site here: https://bit.ly/2ByfWq2.
Qualified Devices and Qualified Users Licensing Brief
There’s an updated (November 2020) Qualified Devices and Qualified Users Licensing Brief.
This is a useful document if you work with the Enterprise Agreement and need guidance on what type of devices/users need to be counted as Qualified Devices and Qualified Users.
There are exclusions noted as well as hints on determining which devices are not managed, and also a couple of FAQs at the end of the document.
Find this updated document here: https://bit.ly/3miwUdu.
Advanced Communications is available
Microsoft announce that Advanced Communications is available from August 1, 2020.
This adds a new set of capabilities for Teams, costs $12 per user per month and may be added on to any licence that includes the Teams service.
It supports large meetings enhancing the standard Teams limits from 10,000 to 20,000 attendees, 15 to 50 concurrent events, and event durations from 4 to 16 hours. Note that these limits are already uplifted for all Teams users until 1 October, 2020 – find details of that here: https://bit.ly/3lf2fON.
It also supports integration with ISV compliance recording and contact centre solutions, and will support custom branded meeting lobbies in the near future.
Find details of what’s included here: https://bit.ly/31r24b8, the announcement itself here: https://bit.ly/3hsYl2l, and a useful FAQ here: https://bit.ly/34vzoQr.