Tag Archives: Advanced Communications

Advanced Communications changes

Microsoft launched Advanced Communications in August 2020 to support larger Teams meetings, custom-branded lobbies, and integration with Compliance Recording and Contact Center APIs.

There are a couple of changes to be aware of: an Advanced Communications licence is now not required for the Compliance Recording API and can be used until 31 January 2021 at no additional charge, and the Contact Center API is no longer a component of Advanced Communications.

Find details of these changes here: https://bit.ly/2Uajvsg where you’ll also find a useful FAQ.

In addition, the temporary increase of limits in Teams meetings is extended to all customers until January 1, 2021 – find details of that here: https://bit.ly/3pQv3PP.

Advanced Communications is available

Microsoft announce that Advanced Communications is available from August 1, 2020.

This adds a new set of capabilities for Teams, costs $12 per user per month and may be added on to any licence that includes the Teams service.

It supports large meetings enhancing the standard Teams limits from 10,000 to 20,000 attendees, 15 to 50 concurrent events, and event durations from 4 to 16 hours. Note that these limits are already uplifted for all Teams users until 1 October, 2020 – find details of that here: https://bit.ly/3lf2fON.

It also supports integration with ISV compliance recording and contact centre solutions, and will support custom branded meeting lobbies in the near future.

Find details of what’s included here: https://bit.ly/31r24b8, the announcement itself here: https://bit.ly/3hsYl2l, and a useful FAQ here: https://bit.ly/34vzoQr.