Microsoft announce that Microsoft 365 Business Basic, Standard and Premium customers will be able to purchase Microsoft 365 Copilot through the self-service channel from the beginning of October 2024.
Find the announcement here: https://bit.ly/4e5oS34, and advice for administrators here: https://bit.ly/3XITTnM.
On 16 September, 2024 Microsoft made a whole raft of announcements regarding Copilot: you can watch the launch event here: https://bit.ly/4epu6qq, and/or find the written announcements here: https://bit.ly/3TLq2IZ, or read on for the summary.
First of all, there’s a new member of the wider Copilot family called Copilot Pages. It’s essentially a space where you can easily put content you get from Copilot and then collaborate on it with your colleagues. Find the detail on Copilot Pages here: https://bit.ly/3TyEAvr with a video of it in action. Next up, there’s another family member – Copilot Agents, which is designed to enable anyone to add new knowledge and skills to Microsoft 365 Copilot. Find the detail on Copilot Agents here: https://bit.ly/4gq9vnA. Existing members of the family – like Copilot in Word or PowerPoint, for example – have been enhanced, and you can find detail about that here: https://bit.ly/3TLq2IZ.
And then there’s the rebranding… The old Copilot for Microsoft 365 becomes Microsoft 365 Copilot and that change ripples through to Microsoft 365 Copilot for Sales, Service, and Finance.
If you’re a Licensing School subscriber you can watch our Did You See training session from 17 September, 2024 here: https://bit.ly/4gyS5W5, and if you’re a LicenseVerse subscriber you’ll be glad to know everything’s updated. We’ll have a little lie down now…
Microsoft add Dynamics 365 Contact Center to the July 2024 Product Terms.
It’s a new product that adapts the capabilities of the previous Voice and Digital Messaging channel Add-ons for Dynamics 365 Customer Service and makes them available in a standalone product. Infused (of course) with Copilot and using Generative AI, it’s designed as a Contact Center as a Service (CCaaS) solution, and there’s a nice video to give you an idea of what that might look like here: https://youtu.be/UeKSBD7i3RI.
From a licensing perspective, you can buy a standalone solution costing $110 per user per month, or you can buy it with Customer Service Enterprise in a new offering called Customer Service Premium, which costs $195 per user per month.
Find the announcement here: https://bit.ly/3XNMeFh, and pricing information here: https://bit.ly/45N2kB4.
Microsoft announce that they will retire Copilot GPT Builder starting 10th July, 2024. This means that users licensed with a Copilot Pro licence will no longer be able to create their own custom Copilot GPTs. All Copilot GPTs created by Microsoft or by customers will also be removed at this time. Find the announcement here: https://bit.ly/4bXhrdg.
Microsoft announce that Supply Chain Management Premium is available, which gives new demand planning capabilities for Dynamics 365 Supply Chain Management powered by Copilot. It’s licensed via a User Subscription Licence costing $300 dollars per user per month, with a minimum purchase of 10 licences.
Find the announcement here: https://bit.ly/3JkV98N, and pricing and product information here: https://bit.ly/3UhDO5R.
There are more changes to the Viva family. A couple of mini-suites were added to the October Product Terms – the (snazzily named) Viva Employee Communications and Communities User SL and the Viva Workplace Analytics and Employee Feedback User SL. Prices are $2 and $6 per user per month respectively, and you can see what’s included in which suite using the updated (September 2023) Viva comparison document which you can find here: https://bit.ly/493U5BM. In other news, Viva Amplify is now available worldwide (https://bit.ly/3s4YFiw), Copilot in Viva Goals is available in private preview (https://bit.ly/408VgMc), and Skills in Viva will enter into private preview by the end of 2023 and will be included in the Microsoft Viva Suite licence (https://bit.ly/49jT4Wz).
Here’s the licensing summary of the latest AI-ification that Microsoft is enabling in products.
First, Windows Copilot will be included in Windows 11 and available in preview this year – find out more about that here: https://bit.ly/45BkJzz.
Next, Bing Chat Enterprise is currently in preview and will be included in Microsoft 365 E3/E5 and Microsoft 365 Business Standard/Premium licences. On release it’ll also be available as a standalone offering for $5 per user per month, and will be accessible from Windows Copilot. Microsoft 365 Copilot is also in preview and will be a $30 per user per month Add-on for Microsoft 365 E3/E5 and Microsoft 365 Business Standard/Premium licensed users. Find out more about Bing Chat Enterprise and Microsoft 365 Copilot here: https://bit.ly/457xWQC.
And finally, Sales Copilot includes the Viva Sales capabilities and is generally available both as a standalone licence and included for users licensed for Dynamics 365 Sales Enterprise/Premium. Find out more about that here: https://bit.ly/3DWd0jL.