Tag Archives: Work IQ

Work IQ FAQs

Microsoft launch a new set of Work IQ FAQs.

Work IQ acts as the intelligence layer connecting Microsoft Copilot and AI Agents to an organisation’s internal data, such as emails, chats, and documents. The new FAQs provide further details, including how Work IQ powers AI Agents, how developers can build with its APIs, and how administrators manage its billing and governance.

Struggling to keep up with all the licensing guidance and FAQ websites? Save yourself a bunch of bookmarks by using our Licensing Guides Gallery instead! It consolidates all the links in one place, complete with an instant-search interface, filter buttons, and PDF captures to help you track website changes. Exclusively for subscribers – jump in today: https://bit.ly/GuidesGallery. Otherwise, grab your copy of these FAQs here: https://bit.ly/4ftSVUm.

Work IQ API is generally available

Microsoft have announced the general availability of Work IQ API from 16 June 2026.

Work IQ has been around for a while, providing the intelligence system that connects Microsoft 365 Copilot to an organisation’s internal Microsoft 365 data such as emails, chats, and documents that are exposed via Microsoft Graph. The news is the access to the Work IQ API external interface that lets developers build custom AI Agents outside the standard Microsoft 365 Copilot ecosystem, while providing those Agents access to the same insights you’d get with Microsoft 365 Copilot.

Consumption-based charges apply based on app and Agent Work IQ API calls, and on grounding in Microsoft 365 data. A static charge per call applies, paired with a variable cost based on the complexity of the request. Microsoft have introduced a new Cost Management Dashboard in the Microsoft 365 Admin Center to help IT admins review and manage charges and spend. Work IQ API usage is paid for using Copilot Credits, and no separate licence or SKU is required. The usual purchasing options apply: Pay-As-You-Go, Copilot Credits Capacity Packs, Copilot Credit Pre-Purchase Plan, or an Agent Pre-Purchase Plan.

Find the customer announcement here: https://bit.ly/44h1WL1, the partner announcement (with some useful resources) here: https://bit.ly/4vaBZsh, an article with pricing scenarios here: https://bit.ly/3QgQETR, and extra details in a partner-only FAQ here: https://bit.ly/4ebpnv7.