Dynamics 365 Marketing Customer Journey Orchestration

Microsoft announce the General Availability of Customer Journey Orchestration capabilities in Dynamics 365 Marketing, with the aim of helping organizations to create deeper relationships with their customers through more meaningful interactions. This gives rise to a change in the licensing of Dynamics 365 Marketing. Previously centred entirely around Marketing contacts, there are now allocations for interactions included (10 for each Marketing contact licensed per month), with Additional Interactions packs available.

Find the Customer Journey Orchestration GA announcement here: https://bit.ly/3j5PF5k, and information on pricing and official definitions for Marketing contacts and interactions here: https://bit.ly/384JQyL.

General Availability of perpetual software licences in CSP

Microsoft announce the General Availability of perpetual software licences in CSP from 21 January 2021.

Commercial customers can now buy licences for a range of on-premises products through any CSP partner. This was previously only available for selected partners in some geographies, and additionally both the range of products and geographies are extended with this launch – if you’re interested in what’s been added, there’s a useful document here: https://bit.ly/3oehDLx, and the announcement itself is here: http://bit.ly/3iOCunF.

The Product Terms document is also updated with an additional CSP column to show availability of the on-premises products through this channel.