Microsoft announce Dynamics 365 Virtual Agent for Customer Service. This offering combines Power Virtual Agents and Dynamics 365 Customer Service Insights enabling organisations to create no-code chatbots having identified the most common support issues facing their customers. The announcement is here: http://bit.ly/2FFBDTp, and pricing at $1,100 per tenant per month is confirmed on the product page here: http://bit.ly/2RdCArs.
Microsoft announce the General Availability of Microsoft Power Virtual Agents. This offering allows the creation of chatbots using a guided, no-code graphical interface, which can be further enhanced by building custom workflows with Power Automate, or by using the Microsoft Bot Framework for more complex scenarios.
From a licensing perspective, it’s licensed per tenant at a cost of $1,000 for 2,000 chatbot sessions a month, with an add-on available for a further 1,000 sessions at $450 per month. In addition, there’s a 60-day trial available. Find the announcement here: http://bit.ly/2qLkMe6.
Microsoft announce some changes to the Power Platform of which the most notable enhancements are: Microsoft Flow is renamed to Microsoft Power Automate, Robotic Process Automation (RPA) is added for delivering an end-to-end automation solution, and Microsoft Power Virtual Agents are added to allow intelligent AI-powered virtual agents to be created and deployed. Find the full announcement here: http://bit.ly/2NWKFQT.