Dynamics 365 Virtual Agent for Customer Service

Microsoft announce Dynamics 365 Virtual Agent for Customer Service. This offering combines Power Virtual Agents and Dynamics 365 Customer Service Insights enabling organisations to create no-code chatbots having identified the most common support issues facing their customers. The announcement is here: http://bit.ly/2FFBDTp, and pricing at $1,100 per tenant per month is confirmed on the product page here: http://bit.ly/2RdCArs.

General Availability of Microsoft Power Virtual Agents

Microsoft announce the General Availability of Microsoft Power Virtual Agents. This offering allows the creation of chatbots using a guided, no-code graphical interface, which can be further enhanced by building custom workflows with Power Automate, or by using the Microsoft Bot Framework for more complex scenarios.

From a licensing perspective, it’s licensed per tenant at a cost of $1,000 for 2,000 chatbot sessions a month, with an add-on available for a further 1,000 sessions at $450 per month. In addition, there’s a 60-day trial available. Find the announcement here: http://bit.ly/2qLkMe6.

Power Platform Updates

Microsoft announce some changes to the Power Platform of which the most notable enhancements are: Microsoft Flow is renamed to Microsoft Power Automate, Robotic Process Automation (RPA) is added for delivering an end-to-end automation solution, and Microsoft Power Virtual Agents are added to allow intelligent AI-powered virtual agents to be created and deployed. Find the full announcement here: http://bit.ly/2NWKFQT.