Dynamics 365 Licensing Guide

There’s an updated (January 2020) Dynamics 365 Licensing Guide. The main change is an update for the recently announced Dynamics 365 Virtual Agent for Customer Service on page 18 – see our blog for more details: http://bit.ly/LSBlogD365VACS.

There’s also confirmation added on page 21 that Asset Management for up to 100 assets is included in the base Supply Chain Management capability. Find this guide here: http://bit.ly/D365LGJan2020.

Changes to Dynamics 365 Licensing

There will be some changes to Dynamics 365 licensing from October 2019, which Microsoft covered in a couple of sessions at the Inspire partner conference. Let’s look at the most significant of these changes.

Firstly, the Finance and Operations module will be split into two modules: Finance, and Supply Chain Management. Secondly, all the current Plans (Unified Operations, Customer Engagement, and Dynamics 365) will be removed. This means that customers will buy licences for just the apps that they need. If a user does need to be licensed for multiple apps then they will buy a Base licence for the first app and an Attach licence for the second one. There’s no difference in the functionality but the Attach licences will be significantly cheaper.

If you want to dive deeper into these changes, then watch these Inspire sessions: Unified Operations Licensing (http://bit.ly/2y9oOgo) and Customer Engagement Licensing (http://bit.ly/2YnlRHZ).