There’s an updated (November 2021) Dynamics 365 Licensing Guide with three main changes.
Firstly, the initial capacity for a Customer Insights licence now includes 10,000 B2B Accounts, and there’s a new Add-on available for an additional 10,000 B2B Accounts.
Secondly, there’s a new app for the Customer Service module called Voice Channel which is licensed via a User SL for users already licensed with a Customer Service Enterprise licence – see our blog for more details: https://bit.ly/3HUKAra.
And finally, Basic and Standard Edge Scale Unit Add-in and Overage licences are available for Supply Chain Management; this is a good place to learn about SCM Scale Units: https://bit.ly/3r4TrjI.
Find this latest Licensing Guide here: https://bit.ly/3D0adnq.
There’s an updated (May 2021) Dynamics 365 Licensing Guide. The first change of note is the amending of the term “entity” to “table” throughout, in line with the updating of some terminology in Dataverse – find details here: https://bit.ly/2Rls5WM. And the second change is the introduction of Electronic Invoicing transactions – see page 32. 100 transactions per tenant are included with Commerce, Finance, Project Operations, and Supply Chain Management licences, and there’s an Add-on available which adds an additional 1,000 transactions per month. Note that transactions do not roll over between months and customers must license for peak capacity.
Find this updated guide here: https://bit.ly/2Rrn1A8.
There’s an updated (January 2020) Dynamics 365 Licensing Guide. The main change is an update for the recently announced Dynamics 365 Virtual Agent for Customer Service on page 18 – see our blog for more details: http://bit.ly/LSBlogD365VACS.
There’s also confirmation added on page 21 that Asset Management for up to 100 assets is included in the base Supply Chain Management capability. Find this guide here: http://bit.ly/D365LGJan2020.
There will be some
changes to Dynamics 365 licensing from October 2019, which Microsoft covered in
a couple of sessions at the Inspire partner conference. Let’s look at the most
significant of these changes.
Finance and Operations module will be split into two modules: Finance, and
Supply Chain Management. Secondly, all the current Plans (Unified Operations,
Customer Engagement, and Dynamics 365) will be removed. This means that
customers will buy licences for just the apps that they need. If a user does
need to be licensed for multiple apps then they will buy a Base licence for the
first app and an Attach licence for the second one. There’s no difference in
the functionality but the Attach licences will be significantly cheaper.
If you want to dive
deeper into these changes, then watch these Inspire sessions: Unified
Operations Licensing (http://bit.ly/2y9oOgo) and Customer Engagement Licensing (http://bit.ly/2YnlRHZ).