Dynamics 365 Licensing Guide

There’s an updated (November 2021) Dynamics 365 Licensing Guide with three main changes.

Firstly, the initial capacity for a Customer Insights licence now includes 10,000 B2B Accounts, and there’s a new Add-on available for an additional 10,000 B2B Accounts.

Secondly, there’s a new app for the Customer Service module called Voice Channel which is licensed via a User SL for users already licensed with a Customer Service Enterprise licence – see our blog for more details: https://bit.ly/3HUKAra.

And finally, Basic and Standard Edge Scale Unit Add-in and Overage licences are available for  Supply Chain Management; this is a good place to learn about SCM Scale Units: https://bit.ly/3r4TrjI.

Find this latest Licensing Guide here: https://bit.ly/3D0adnq.

Dynamics 365 Licensing Guide

There’s an updated (April 2021) Dynamics 365 Licensing Guide which has undergone an editorial review so there are some layout and language changes. It’s also updated for the new way that Tiers and overage capacity work in the Commerce solution, and for the new Cloud Scale Units available for Supply Chain Management.

Find this updated Licensing Guide here: https://bit.ly/2ReqUsj.