There’s an updated (November 2021) Dynamics 365 Licensing Guide with three main changes.

Firstly, the initial capacity for a Customer Insights licence now includes 10,000 B2B Accounts, and there’s a new Add-on available for an additional 10,000 B2B Accounts.

Secondly, there’s a new app for the Customer Service module called Voice Channel which is licensed via a User SL for users already licensed with a Customer Service Enterprise licence – see our blog for more details: https://bit.ly/3HUKAra.

And finally, Basic and Standard Edge Scale Unit Add-in and Overage licences are available for  Supply Chain Management; this is a good place to learn about SCM Scale Units: https://bit.ly/3r4TrjI.

Find this latest Licensing Guide here: https://bit.ly/3D0adnq.