Dynamics 365 Marketing and Customer Insights changes

Microsoft announce that from 1 September, 2023 Dynamics 365 Marketing and Customer Insights will be sold together as a single product called Customer Insights. The original products retain their existing functionality but are renamed Customer Insights – Journeys and Customer Insights – Data respectively. There’s no change for existing customers and they can choose to renew their separate licences until 31 August, 2024.

New customers will be able to choose an Attach licence at $1,000 per month if they have qualifying Dynamics licences, or a standalone licence costing $1,700 per month if they don’t. Both Customer Insights licences include capacity for 10,000 Interacted People (the new Marketing Contacts) and 100,000 Unified People (the new Customer Insights Profiles), with additional capacity packs for both Interacted People and Unified People being available in three tiers of pricing. You can find pricing information, qualifying licences, and definitions here: https://bit.ly/3YZifJb.

Find the announcement article here: https://bit.ly/44EerhE, with a useful general FAQ here: https://bit.ly/3PoqSJS, and one specific to transitioning to Customer Insights – Journeys here: https://bit.ly/3R6oKHW.

Dynamics 365 Licensing Guide

There’s an updated (August 2021) Dynamics 365 Licensing Guide.

There are two main updates: firstly for the changes to the licensing of Dynamics 365 Marketing with the availability of packs for Additional Interactions, and secondly for the launch of Dynamics 365 Intelligent Order Management. Find out more about the changes to Marketing on our blog here: https://bit.ly/384voab, and information on Intelligent Order Management here: https://bit.ly/3j7zp3W.

Get the updated Dynamics 365 Licensing Guide here: https://bit.ly/3rQpN08.