Tag Archives: Dynamics 365

Forms Pro is rebranded as Dynamics 365 Customer Voice

Microsoft announce that Forms Pro is rebranded as Dynamics 365 Customer Voice, an enterprise feedback management solution. There are templates to help users get started on gathering feedback and the ability to analyse feedback and act on it.

There are no changes to the licensing – customers with Enterprise flavours of Dynamics 365 licences have 2,000 survey responses included per tenant per month, and Office 365 users can buy an add-on for the same capacity. Existing customers don’t need to do anything – current surveys in Forms Pro are moved to Dynamics 365 Customer Voice.

Find an overview of a Customer Voice solution here: https://bit.ly/2X3PZGj.

New capabilities for Dynamics 365 Fraud Protection

Microsoft announce two new capabilities for Dynamics 365 Fraud Protection: the Account Protection capability safeguards user accounts by combating fake account creation, account takeover, and fraudulent account access, and the Loss Prevention capability helps to mitigate losses by identifying potential fraud on returns and discounts. This adds to the original Purchase Protection capability which protects online revenue by improving the acceptance rate of commerce transactions.

From a licensing perspective, organisations choose their primary capability which also includes transactions for the other capabilities. For example, the Account Protection licence includes 100,000 Account Protection transactions, as well as 2,000 Purchase Protection transactions and 4,000 Loss Prevention transactions. Each of the primary capabilities costs $1,000 per month, and then additional transactions may be added in increments of $150 if the number of total transactions is below a certain amount (which is different for each capability), and $100 if it’s more.

You can find the original announcement here: https://bit.ly/301aLbJ and the Dynamics 365 Licensing Guide gives more details on the amount of transactions included for each of the capabilities and their add-ons. Find the July 2020 Licensing Guide here: https://bit.ly/32WlZjp.

Dynamics 365 Mixed Reality Licensing Guide

There’s an updated (June 2020) Dynamics 365 Mixed Reality Licensing Guide, with the most significant change being amendments for the discontinuation of the Dynamics 365 Layout application. Find the updated guide here: https://bit.ly/D365MixRLGJune2020 and information on Dynamics 365 Layout here: https://bit.ly/D365LayoutBLOG.

Discontinuation of Dynamics 365 Layout

Microsoft announce that Dynamics 365 Layout will be discontinued as a separate application and will not be offered to new customers after 1 June, 2020. Current customers will be able to use the application until 31 December, 2021 or when their current subscription ends, whichever is earlier. Core Layout capabilities will be integrated into the Dynamics 365 Guides product.

See the announcement here and suggestions on where to get assistance if you’re an existing customer: https://bit.ly/2YooZ4n.

Dynamics 365 Licensing Guide

There’s an updated (June 2020) Dynamics 365 Licensing Guide. There are only small changes with the most interesting ones being clarification that Team Members do not have admin rights, and that Human Resources Self Service use rights are only included for Team Members when the Human Resources application is licensed.

Find this updated guide here: https://bit.ly/D365LGJune2020

June 2020 Product Terms updates for Dynamics 365

There’s extra information added for Dynamics 365 on pages 65/66 in the June 2020 Product Terms document. First of all there’s a new Dual Use Rights table detailing the rights of Dynamics 365 SLs to access on-premises servers, and then there are a couple of tables which specify the purchasing minimums for academic and commercial programs.

Download the latest Product Terms document here: http://bit.ly/MSproductterms.

Dynamics 365 Business Central Licensing Guide

There’s an updated (April 2020) Dynamics 365 Business Central Licensing Guide.

The main change is the inclusion of the Sales and Customer Service Professional Attach licences that may be acquired and assigned to either Business Central Essentials or Premium users. Find this detailed on pages 2 and 13. As usual there’s a full Change Log on page 14.

Find this updated guide here: https://bit.ly/D365BCLGApr2020

Dynamics 365 Licensing Guide

There’s an updated (April 2020) Dynamics 365 Licensing Guide with three main changes.

Firstly, there’s extra detail added to the Team Members use rights table on pages 32/33.

Then there’s a new Dynamics 365 IoT Intelligence Scenario section on pages 18/19 detailing the licensing for this new capability – the ability, for example, for a manufacturing system to detect machine failures through IoT signals and to generate an alert. 

Finally, the Base and Attach SKU table is updated on page 56 for the ability to use Sales/Customer Service Professional Attach licences with Business Central Base licences. As usual there’s a full change log on page 57.

Find this updated guide here: https://bit.ly/D365LGApr2020