Availability of Dynamics 365 Customer Voice licenses

The Dynamics 365 Customer Voice licenses were originally available through CSP and the EA and MPSA Volume Licensing agreements (go back in time in the Product Terms to October 2023 to verify this). Annoyingly, the Standalone and Additional  Responses packs weren’t added back to the Product Terms in November 2024, so you’ll need to consult individual price lists to confirm availability.