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Home » TEAMS CALLING » Direct Routing

Online Services

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LICENSING ONLINE SERVICES
- Licenses for Online Services products
- License reassignment rights
- Versions and editions
- Downgrade and down-edition rights
- Online Services plans
- User types
- External users
- Types of Online Services User SLs
- License assignment
- Tenant-level services
- On-premises use rights
- Other types of Online Services licenses
- Commitment
- Buying Online Services
WINDOWS 11 (USER)
- Licensing Windows 11
- Activating Windows 11 Enterprise licenses
- Servicing Channels
- Hotpatching
- Licensing virtual desktops
- Additional Software Assurance benefits
- Extended Security Updates
- Copilot in Windows 11
- Windows 11 in Microsoft 365
- Step-up licenses
- Upgrades and downgrades
- Add-on licenses (To-cloud)
- From SA licenses
- Availability of Windows 11 Enterprise licenses
- Resources: Windows 11
- Microsoft resources: Windows 11
OFFICE 365/MICROSOFT 365 TOOLS
- CSP Upgrade Selector
- Plan Picker
MICROSOFT 365 APPS
- Microsoft 365 Apps User SLs
- Update Channels
- Licensing shared devices
- Licensing for server-based deployment
- Windows 10
- Microsoft Teams
- Step-up licenses
- Upgrades
- Add-on licenses (To-cloud)
- Add-on licenses (In-cloud)
- From SA licenses
- Availability of Microsoft 365 Apps licenses
OFFICE 365 PLANS
- Office 365 plan licenses (original)
- Office 365 plan licenses (no Teams)
- Office 365 plan licenses (deprecated)
- Microsoft 365 Apps
- Step-up licenses
- Upgrades
- Add-on licenses (To-cloud)
- From SA licenses
- On-premises use rights
- Availability of Office 365 plans
EMS PLANS
- EMS plan licenses
- Step-up licenses
- Upgrades
- Add-on licenses (To-cloud)
- From SA licenses
- On-premises use rights
- Availability of EMS plans
MICROSOFT 365 PLANS FOR ENTERPRISE USERS
- Microsoft 365 E7
- Teams or (no Teams)?
- License assignment rules
- Using Windows
- Licensing for virtual desktops
- Use of the Microsoft 365 apps
- Licensing for security and compliance
- Step-up licenses
- 3-year commitment term
- Upgrades
- Add-on licenses (To-cloud)
- From SA licenses
- Special rights to Office Professional Plus
- Included Security Compute Units
- On-premises use rights
- Workplace Discount Program
- Availability of Microsoft 365 Enterprise plans
- Other interesting licenses
- Resources: Microsoft 365 plans for Enterprise users
- Microsoft resources: Microsoft 365 plans for Enterprise users
MICROSOFT 365 PLANS FOR SMB USERS
- Microsoft 365 Business plan licenses (original)
- Microsoft 365 Business plan licenses (no Teams)
- License assignment rules
- Combining licenses
- Using Windows
- Licensing for virtual desktops
- Use of the Microsoft 365 Apps
- Licensing for security and compliance
- Step-up licenses
- Upgrades
- Add-on licenses (To-cloud)
- From SA licenses
- On-premises use rights
- Availability of Microsoft 365 Business plans
- Resources: Microsoft 365 plans for SMB users
- Microsoft resources: Microsoft 365 plans for SMB users
PLANS FOR FRONTLINE WORKERS
- Frontline Worker plan licenses
- Teams or (no Teams)?
- License assignment rules
- Using Windows
- Licensing for virtual desktops
- Use of the Microsoft 365 Apps
- Licensing for security and compliance
- Step-up licenses
- Upgrades
- Add-on licenses (To-cloud)
- From SA licenses
- On-premises use rights
- Availability of plans for Frontline Workers
- Resources: Plans for Frontline Workers
- Microsoft resources: Plans for Frontline Workers
OFFICE 365 AND MICROSOFT 365 (NO TEAMS) LICENSES
- EEA and Switzerland
- Rest of the world
- Impact on customers
- Buying Teams licenses
- Affected programs
STANDALONE ONLINE SERVICES
- Exchange Online
- OneDrive
- SharePoint Online
- Universal Print
MICROSOFT 365 FOR CONSUMERS
WINDOWS 365
- Windows 365 Business
- Windows 365 Enterprise
- Windows 365 Frontline
- Windows 365 Reserve
- Windows 365 Government
- Windows 365 for Agents
- Disaster Recovery
- Windows 365 Link
- Windows 365 or Azure Virtual Desktop?
- Resources: Windows 365
- Microsoft resources: Windows 365
VIVA
COPILOT
- Microsoft 365 Copilot Chat
- Microsoft Copilot Pro
- Microsoft 365 Copilot Business
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Education
- Microsoft 365 Copilot for US Government
- Sales in Microsoft 365 Copilot
- Service in Microsoft 365 Copilot
- Finance Solution in Microsoft 365 Copilot
- GitHub Copilot
- Copilot in Azure
- Agent 365
- Security Copilot
- Dragon Copilot
  - Licensing
- Copilot Studio
- Resources: Copilot
TEAMS
- Licensing overview
- Chat
- Resources: Teams
- Microsoft Resources: Teams
TEAMS MEETINGS AND EVENTS
- Meetings
- Webinars
- Town Halls
- Virtual Appointments
- Immersive Events
- Teams Live Events
- Resources: Teams Meetings and Events
- Microsoft resources: Teams Meetings and Events
TEAMS CALLING
- Teams Phone
  - Licensing users
  - Resource Accounts
- Microsoft Calling Plans
- Operator Connect
- Direct Routing
- Teams Phone Mobile
- Audio Conferencing
- Resources: Teams Calling
- Microsoft resources: Teams Calling
TEAMS ROOMS, DEVICES, AND SPACES
- Microsoft Teams Rooms
- Teams devices
- Teams spaces
- Resources: Teams Rooms, devices, and spaces
- Microsoft resources: Teams Rooms, devices, and spaces
VISIO ONLINE
- Licensing Visio Online
- Update Channels
- Shared Computer Activation
- Step-up licenses
- Add-on licenses (To-cloud)
- From SA licenses
- Visio 2016 Standard/Professional deployment rights
- Viewing and printing rights
- Availability of Visio Online licenses
MICROSOFT PROJECT
MICROSOFT DEFENDER
- Microsoft Defender XDR
- Microsoft 365 Defender
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Office 365
- Microsoft Defender for Identity
- Microsoft Defender for Endpoint
  - Protecting client endpoints
  - Protecting server endpoints
- Microsoft Defender for Cloud
- Microsoft Defender Vulnerability Management
- Microsoft Defender Threat Intelligence
- Microsoft Defender for IoT
  - Enterprise IoT devices
  - OT devices
- Microsoft Defender for Business
  - Protecting client endpoints
  - Protecting server endpoints
- Microsoft Defender Experts
- Resources: Microsoft Defender
- Microsoft resources: Microsoft Defender
MICROSOFT SENTINEL
- Resources: Microsoft Sentinel
- Microsoft resources: Microsoft Sentinel
MICROSOFT INTUNE
- Licensing Intune
- Intune device licenses
- Intune for Frontline Workers
- Co-management
- Add-on licenses (To-cloud)
- Availability of Intune licenses
- Resources: Intune
- Microsoft resources: Intune
MICROSOFT ENTRA
- Microsoft Entra ID
- Microsoft Entra ID Governance
- Microsoft Entra Suite
- Microsoft Entra components
- Resources: Microsoft Entra
MICROSOFT PRIVA
- Resources: Microsoft Priva
- Microsoft resources: Microsoft Priva
MICROSOFT PURVIEW
- Resources: Microsoft Purview
- Microsoft resources: Microsoft Purview
DYNAMICS 365 CRM APPS
- Available licenses
- User and Device Subscription Licenses
- Professional and Enterprise licenses
- Base and Attach licenses
- Team Members licenses
- Licensing external users
- Included rights and entitlements for other Dynamics apps
- Add-on licenses (In-cloud)
- Step-up licenses
- Upgrades
- On-premises use rights
- Dataverse capacity
- Availability of Dynamics 365 CRM apps licenses
- Resources: Dynamics 365 CRM apps
- Microsoft resources: Dynamics 365 CRM apps
DYNAMICS 365 SALES
- Licensing Dynamics 365 Sales
- Included entitlements for other apps
- Dataverse capacity
DYNAMICS 365 CUSTOMER SERVICE
- Licensing Dynamics 365 Customer Service
- Included entitlements for other apps
- Dataverse capacity
DYNAMICS 365 CONTACT CENTER
DYNAMICS 365 FIELD SERVICE
- Licensing Dynamics 365 Field Service
- Included entitlements for other apps
- Dataverse capacity
DYNAMICS 365 CUSTOMER INSIGHTS
- Licensing Dynamics 365 Customer Insights
- Interacted People and Unified People
- Additional capacity
- Licensing Customer Insights users
- Dataverse capacity
- Availability of Dynamics 365 Customer Insights licenses
- Resources: Customer Insights
- Microsoft resources: Customer Insights
DYNAMICS 365 MARKETING (ORGINAL)
- Licensing Dynamics 365 Marketing
- Marketing contacts
- Additional Marketing contacts
- Licensing Marketing users
- Dataverse capacity
- Purchasing additional Marketing applications
- Included entitlements for other Dynamics apps
- Availability of Dynamics 365 Marketing licenses
DYNAMICS 365 CUSTOMER INSIGHTS (ORIGINAL)
- Dynamics 365 Customer Insights app licenses
- Dynamics 365 Customer Insights profiles
- Included entitlements for other Dynamics apps
- Dataverse capacity
- Availability of Dynamics 365 Customer Insights licenses
DYNAMICS 365 CUSTOMER VOICE
- Licensing Dynamics 365 Customer Voice
- Licensing for additional Customer Voice responses
- Licensing Dynamics 365 Customer Voice users
- Dataverse capacity
- Availability of Dynamics 365 Customer Voice licenses
- Resources: Dynamics 365 Customer Voice
DYNAMICS 365 ERP APPS
- User Subscription Licenses
- Base and Attach licenses
- Minimum purchasing requirements
- Team Members licenses
- License management
- Licensing external users
- Included entitlements for other apps
- Step-up licenses
- Upgrades
- On-premises use rights
- Dynamics ERP apps capacity
- Availability of Dynamics 365 ERP apps licenses
- Resources: Dynamics 365 ERP apps
- Microsoft resources: Dynamics 365 ERP apps
DYNAMICS 365 COMMERCE
- Licensing physical stores
- Licensing eCommerce solutions
- Commerce Scale Units
- Ratings and Recommendations
- Included entitlements for other apps
- Dataverse and Operations capacity
- Availability of Dynamics 365 Commerce licenses
- Resources: Dynamics 365 Commerce
- Microsoft resources: Dynamics 365 Commerce
DYNAMICS 365 FINANCE
- Licensing Dynamics 365 Finance
- Included entitlements for other apps
- Dataverse and Operations capacity
DYNAMICS 365 HUMAN RESOURCES
- Licensing Dynamics 365 Human Resources
- Included entitlements for other apps
- Dataverse and Operations capacity
DYNAMICS 365 SUPPLY CHAIN MANAGEMENT
- Licensing Dynamics 365 Supply Chain Management
- Included entitlements for other apps
- Dataverse and Operations capacity
DYNAMICS 365 PROJECT OPERATIONS
- Licensing Dynamics 365 Project Operations
- Included entitlements for other apps
- Dataverse and Operations capacity
DYNAMICS 365 INTELLIGENT ORDER MANAGEMENT
DYNAMICS 365 FRAUD PROTECTION
DYNAMICS 365 ELECTRONIC INVOICING
DYNAMICS 365 BUSINESS CENTRAL
- Business Central Essentials and Premium licenses
- Business Central Device license
- Business Central Team Members license
- Base and Attach licenses
- Microsoft 365
- Licensing external users
- Business Central capacity
- Step-up licenses
- Upgrades
- On-premises use rights
- Availability of Business Central licenses
- Microsoft resources: Business Central
DYNAMICS 365 GUIDES
- Licensing Dynamics 365 Guides
- Base and Attach licenses
- Licensing external users
- Dataverse capacity
- Availability of Dynamics 365 Guides licenses
- Microsoft resources: Guides
DYNAMICS 365 REMOTE ASSIST
- Licensing Dynamics 365 Remote Assist
- Base and Attach licenses
- Licensing external users
- Dataverse capacity
- Availability of Dynamics 365 Remote Assist licenses
- Microsoft resources: Remote Assist
POWER BI
- Power BI Desktop
- Power BI user licenses
- Power BI Premium capacity
- Power BI Mobile
- Power BI Report Server
- Other ways of sharing Power BI information
- Licensing Power BI Embedded apps
- Power BI Embedded Analytics
- Availability of Power BI licenses
- Resources: Power BI
- Microsoft resources: Power BI
POWER APPS
- Power Apps licenses
- Power Apps Pay-As-You-Go model
- Mixed license deployments
- Assignment of licenses
- Power Apps rights included in other licenses
- Dataverse capacity
- AI Builder Credits
- Availability of Power Apps licenses
- Resources: Power Apps
- Microsoft resources: Power Apps
POWER APPS PORTALS (LEGACY)
POWER PAGES
- Power Pages licensing
- Power Pages Capacity Packs
- Power Pages Pay-As-You-Go model
- Comparing licensing models
- Power Pages rights included in other licenses
- Dataverse capacity
- Availability of Power Pages licenses
- Resources: Power Pages
- Microsoft resources: Power Pages
POWER AUTOMATE
- Licensing cloud flows
- Licensing desktop flows
- Power Automate rights included in other licenses
- Dataverse capacity
- AI Builder Credits
- Availability of Power Automate licenses
- Resources: Power Automate
- Microsoft resources: Power Automate
COPILOT STUDIO
- Copilot Credits consumption
- Licensing Agent creators
- Copilot Studio for Teams app
- Dataverse capacity
- Availability of Copilot Studio licenses
- Resources: Copilot Studio
- Microsoft resources: Copilot Studio
POWER VIRTUAL AGENTS (LEGACY)
- Creating and deploying a bot in Teams
- Licensing Power Virtual Agents Standalone
- Power Virtual Agents rights included in other licenses
- Dataverse capacity
- Availability of Power Virtual Agents licenses
- Microsoft resources: Power Virtual Agents
AI BUILDER
- Resources: AI Builder
- Microsoft resources: AI Builder
DATAVERSE
BUYING ONLINE SERVICES: EA
- Buying Online Services as Additional Products
- Product availability
- Enterprise Online Services-only Enrollment
  - Adding and reducing Online Services licenses
- Pricing and price protection
- Hybrid enterprise-wide commitment
- Server and Cloud Enrollment
- Moving to the cloud
BUYING ONLINE SERVICES: MPSA
- Product availability
- License type availability
- Points and pools
- Payment
- Price protection
BUYING ONLINE SERVICES: SELECT PLUS
BUYING ONLINE SERVICES: OPEN PROGRAMS
- Product availability
- License type availability
- Minimums
- Commitment
- Payment
- Pricing and price protection
- Adding and reducing licenses
- Add-on licenses (To-cloud)
BUYING ONLINE SERVICES: CSP (LEGACY)
- Product availability
- License type availability
- Minimums
- Commitment
- Adding and reducing licenses
- Payment
- Pricing
- Price protection
BUYING ONLINE SERVICES: CSP (NCE)
- Product availability
- License type availability
- Minimums
- Adding and reducing licenses
- Subscription term commitment
- Upgrades
- Payment
- Extended Service Term
- Pricing
- Price protection
BUYING ONLINE SERVICES: MCA-E

Direct Routing

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