Licensing external users

Limited external user access is included with the licenses purchased for internal users. An external user could be an end customer of the organization buying the licenses, or a supplier – perhaps a supply chain vendor, or an IT help desk vendor who services multiple organizations. In June 2024, text in the Dynamics 365 Licensing Guide was updated to include the restrictions that a contractor or agent typically won’t work onsite for the customer every working day, or for more than 30 hours on average per week.

If business processes are outsourced to external contractors, then these people need to be licensed as internal users.