Microsoft have recently updated their set of Dynamics 365 FAQs. There are new questions about AI capabilities and licensing Dynamics 365 Customer Insights, Sales, and Team Members. We now take PDF captures from the FAQs website so we (and you!) can keep on top of the complete history of changes. Subscribers will find this in our Licensing Guides Gallery (https://bit.ly/GuidesGallery) along with the link to the live website.
Find a copy of the FAQs here: https://bit.ly/4rPeHpx.
Microsoft announce new Dataverse capacities for Dynamics 365 Sales Premium, arriving 15 April 2026. There are three changes: default Dataverse Database capacity increases from 30 GB to 45 GB, accrued per-licence Dataverse Database capacity doubles from 250 MB to 500 MB, and the default Dataverse File capacity jumps from 40 GB to 60 GB.
A mid-month update to the Dynamics 365 Licensing Deck and Licensing Guide reflects these changes, albeit not lacking an error or two. You’ll find the full announcement in the Message Center section of the Microsoft 365 Admin Center here: https://bit.ly/4dctc3f.
Grab the updated Licensing Guide here: https://bit.ly/4cYgogG, and Licensing Deck here: https://bit.ly/4lOZTG7. Subscribers can access all versions of these licensing resources and see the changes to be aware (and wary) of, with our What’s New and Cautionary Notes tags in the Licensing Guides Gallery: https://bit.ly/GuidesGallery.
There are new (March 2026) Dynamics 365 licensing resources now available. In the Licensing Guide, there’s a slightly overdue clean up of references to Microsoft 365 Copilot for Sales and Microsoft 365 Copilot for Service, following their integration into Microsoft 365 Copilot. The Licensing Deck provides information and pricing about a new Step-up from Customer Service Enterprise to Customer Service Premium in the Step-up Options table on page 41.
Grab the Licensing Guide here: https://bit.ly/3MFAIc5 and the supplementary Licensing Deck here: https://bit.ly/4cnMWjZ.
There are new (February 2026) Dynamics 365 licensing resources now available. The Licensing Guide has a new section covering the Dynamics variant of the MCP Server, outlining which Dynamics 365 licences include access to its capabilities, as a resource for AI tools to interact with enterprise data. An added paragraph clarifies the nuances of the capabilities and licensing requirements when integrating Dynamics 365 Field Service with Project Operations. Finally, the guide is updated to reflect the End Of Sale of Commerce Recommendations and Commerce Ratings.
Grab the Licensing Guide here: https://bit.ly/4ab9LWz and the supplementary Licensing Deck here: https://bit.ly/4kkFrMz.
Microsoft have made two changes to storage capacity for the Business Apps from December 2025. Firstly, there are increases in the default Dataverse Database capacities for Power Platform and Dynamics 365 products – 10 GB for Power Platform, and 20 GB for Dynamics 365. And secondly, there’s simplification for the storage capacity used by the ERP apps. Historically, there have been separate Dataverse and Operations capacity entitlements which were capped separately. Now, the entitlements are pooled, and the storage capacity can be used for either Dataverse or Operations.
Find a useful Microsoft article explaining all here: https://bit.ly/3XXatQg.
There are updated (December 2025) Dynamics 365 licensing resources now available.
As expected, the default Dataverse entitlements have been increased across the Dynamics 365 apps, and Dataverse and Operations storage is now combined into a shared pool per tenant– reflected in tables showing the new and consolidated amounts.
Find the original storage increase announcement here: https://bit.ly/4pmxYxS, and grab the Licensing Guide here: https://bit.ly/4p93Xlb and the Licensing Deck here: https://bit.ly/48KCn87.
Changes to required user licence assignment for the Dynamics 365 ERP applications come into force from 15 January, 2026 and there are some useful resources if this affects you.
First of all, there’s some Microsoft partner training coming up on 10 December, 2025 and 7 January, 2026: https://bit.ly/49N0rZg.
Secondly, there’s a really useful Playbook for Partners which you can find here: https://bit.ly/43ZEoe5, and finally, the Learn documentation has been updated with some comprehensive information as organizations prepare for this change: https://bit.ly/4ioxlBo.
Agents Agents everywhere! It really does feel like there are new Agents being launched every day. From a licensing perspective, for the Agents that work with the Dynamics 365 products you need a license for the specific Dynamics 365 App as well as access to Copilot Credits. To that end, from November 25, 2025, Dynamics 365 Sales Enterprise, Customer Service Enterprise, Finance, and Supply Chain Management licenses will include 1,000 Copilot Credits per user. These will be pooled at the tenant level and customers will be notified that the Copilot Credits have been added.
Find the information in this Partner Alert: https://bit.ly/4poCsEh.
Dynamics 365 Guides and Dynamics 365 Remote Assist are no longer available to order and will reach end of support without further updates on December 31, 2026. Microsoft recommend customers explore the mixed reality solutions available on the Microsoft Marketplace instead or, for certain Remote Assist scenarios, use the spatial annotation feature within Microsoft Teams Mobile.
You can find more details in this article: https://bit.ly/4piGga0.
Microsoft announce that the Finance Solution in Microsoft 365 Copilot is now generally available. You might have heard of it by a different name since it’s a product that’s already undergone a series of name changes – Copilot for Finance and Finance Agents to name a couple. Now it’s essentially a set of Agents designed to automate various financial tasks across apps like Excel and Outlook, connecting to ERP systems such as Dynamics 365 and SAP. From a licensing perspective, you need to be licensed for Microsoft 365 Copilot and the relevant ERP system.
Find the announcement article here: https://bit.ly/43o2r66.