Tag Archives: Dynamics 365 Customer Insights

Dynamics 365 Licensing Guide

The Dynamics 365 Licensing Guide for August 2026 features mostly minor changes this month.

The main update outlines two new Dynamics 365 Customer Insights Agents now in Paid Public Preview: the Journey Creation Agent and the Outreach Optimization Agent. The new default capacities for the Commerce Scale Unit licences are added to the table on page 63, now aligning the Database and File accrued capacity with the Operations-Device licence when considering the included device limits. Read more about the September capacity (and price!) changes to the Commerce Scale Unit licence here: https://bit.ly/4cfs8u0.

Get the full lowdown on the Licensing Guide changes using the one-click “Dynamics 365” filter in our subscriber-exclusive Licensing Guides Gallery: https://bit.ly/GuidesGallery. You’ll also find details of all the changes to be aware (and wary) of through our “What’s New” and “Cautionary Notes” features. If you’re not yet a subscriber, grab a copy of the Licensing Guide here: https://bit.ly/4heNk6H.

Dynamics 365 FAQs

Microsoft have recently updated their set of Dynamics 365 FAQs. There are new questions about AI capabilities and licensing Dynamics 365 Customer Insights, Sales, and Team Members. We now take PDF captures from the FAQs website so we (and you!) can keep on top of the complete history of changes. Subscribers will find this in our Licensing Guides Gallery (https://bit.ly/GuidesGallery) along with the link to the live website.

Find a copy of the FAQs here: https://bit.ly/4rPeHpx.