Tag Archives: Customer Service Premium

Dynamics 365 Licensing Guide

There’s an updated (July 2024) Dynamics 365 Licensing Guide. There’s been some reworking of the initial sections, and the order of the products is now (more or less) alphabetical. There’s a newly-formatted Base and Attach licences table on page 4 which now includes prices, and the brand-new Customer Service Premium and Dynamics 365 Contact Center licences are added throughout.

See our blog for details of those new licences: https://bit.ly/4cNzi6m, and grab this updated guide here: https://bit.ly/3L69PJA.

Dynamics 365 Contact Center

Microsoft add Dynamics 365 Contact Center to the July 2024 Product Terms.

It’s a new product that adapts the capabilities of the previous Voice and Digital Messaging channel Add-ons for Dynamics 365 Customer Service and makes them available in a standalone product. Infused (of course) with Copilot and using Generative AI, it’s designed as a Contact Center as a Service (CCaaS) solution, and there’s a nice video to give you an idea of what that might look like here: https://youtu.be/UeKSBD7i3RI.

From a licensing perspective, you can buy a standalone solution costing $110 per user per month, or you can buy it with Customer Service Enterprise in a new offering called Customer Service Premium, which costs $195 per user per month.

Find the announcement here: https://bit.ly/3XNMeFh, and pricing information here: https://bit.ly/45N2kB4.