Teams Phone with Calling Plan

The “Phone System” product, previously known as “Cloud PBX”, has been renamed once more, this time to “Teams Phone”.

In January 2022, there will be a “Teams Phone with Calling Plan” offering which will replace two existing products: both the “Microsoft 365 Business Voice” SKU aimed at businesses with less than 300 users, and the “Teams Calling Essentials” product aimed at larger businesses. This new voice bundle includes just the cloud-based phone system and a domestic calling plan since the originally included Audio Conferencing product will now be included in Office 365/Microsoft 365 licences – see our blog for more details on that: https://bit.ly/3D6H0b3.

Licensing-wise, it remains a User SL added onto various Office 365/Microsoft 365 pre-requisite licences, and is priced at $15 per user per month in the US, UK and Canada, and at $20 in an additional 30 markets.

Find the announcement here: https://bit.ly/3DoJLTL, and a useful FAQ here: https://bit.ly/3IoUoK7.

Microsoft 365 Business Voice

Microsoft introduced Microsoft 365 Business Voice in November 2019 for the UK and Canada, and from 1 April 2020 it’s also available in the US. This is a single Add-on licence which includes access to Phone System, Audio Conferencing, and a Domestic Calling Plan, and can be added to an Office 365 plan (Business Essentials, Business Premium, A1, E1, F3, A3, E3) or a Microsoft 365 plan (Business, F3, A3, E3). It’s limited to up to 300 users in an organisation, and the price per month is $20 per user. There’s also an International Calling Plan available for $12 per user per month. Business Voice without a calling plan also launches on 1 April, 2020 in around 70 additional countries.

Find the announcement here: https://bit.ly/2RlnP6K and confirmation of US pricing here: https://bit.ly/3aVc12Z.

Microsoft Calling Plans

Microsoft Calling Plans let users make and receive phone calls. From a licensing perspective there are Domestic and Domestic and International Plans available as User Subscription Licences and all users need to be licensed with a Phone System User SL too. The most recent availability of Calling Plans is in Canada (http://bit.ly/2IJ2MZM) from 1st May 2018, where calls to the US (and vice versa) are considered to be domestic .If you’re interested in a spreadsheet which shows availability throughout the world and how many minutes are included in the different regions, then this is download-must: http://bit.ly/2JbycHs.