Agent 365 FAQs

Microsoft’s Agent 365 FAQs are updated again, prior to the launch on 1 May, 2026.

The emphasis is very much that Agent 365 is licensed per human user as those users interact with, or own, sponsor, or manage Agents. There’s confirmation added that there are no consumption-based costs for Agent 365 (yet) and a useful section at the end (key principles for understanding Agent 365 licensing) is worth a read.

Find this updated document here: https://bit.ly/486k5xG or, if you’re a subscriber, get the document and the associated “What’s New” notes in our Licensing Guides Gallery: https://bit.ly/GuidesGallery.