Changes announced to CRM Online licensing for the second quarter of 2014. Key takeaways: CRM Online Professional gains Microsoft Social Listening at no extra cost; and CRM Online Enterprise is announced which will include Dynamics Marketing (formerly MarketingPilot), Unified Service Desk (an application for call centres) and, for a limited time in the US and Canada, free Parature seats (a recent acquisition which will enable more customer self-service capabilities). See the full blog post here: http://bit.ly/1crqmUP