There’s an updated (June 2022) Dynamics 365 Licensing Guide.

There’s mention on page 1 of the new licences for either Digital Messaging OR Voice Channel to step-up to Digital Messaging AND Voice Channel, and there’s a bit of extra detail added on page 44 clarifying that preparing periodic financial statements for customers is not considered an outsourced business service.

Finally, on page 41 there are some changes to the Operations Database capacity entitlements. Firstly, initial capacity for the tenant is up to 60 GB from 20 GB. Secondly, there are increases to the accrued capacity per User SL for Operations-Activity and Operations-Device licences as well as for Finance, Supply Chain Management, Commerce, Project Operations, and Human Resources licences. There are some other minor clarifications too which you can find detailed in the Change Log on page 60.

Get this updated guide here: https://bit.ly/3NVe1vh.