Office 365 and CRM Online – Australia

Microsoft announce that Office 365 and CRM Online are now available from Australian datacentres. Office 365 is also the first cloud productivity service to provide IRAP assurance in Australia – the Australian Government’s Independent Registered Assessors Program (IRAP) for Unclassified Sensitive government data.

Read the announcement here:

CRM Server 2015 Volume Licensing Guide (February 2015)

CRM Server 2015 arrived in December 2014 and this Volume Licensing Guide gives a comprehensive overview of the licensing of this product with 27 pages of licensing detail. Essentially, CRM Server is licensed with the Server/CAL model and there are enhancements to the licensing rather than major changes from the 2013 version of the product. Read on for details and get the document here:

Firstly, there are Dual Use Rights for the CRM products now. This means that users licensed with CRM Online USLs have use rights equivalent to a CAL to access an on-premises deployment of CRM Server, and there’s a table on page 7 showing which USLs are equivalent to which CALs. Be aware though that these Dual Use Rights are only available for customers who are licensed with a server licence for the 2015 version of CRM Server rather than any earlier versions. They are allowed, however, to deploy an earlier version of CRM Server under that licence and the Dual Use Rights will still apply.

Customers licensed with CRM Server and CAL licences may add on access to CRM Online via USLs for Software Assurance. The available options are detailed in a table on page 16 and it’s updated for the new USLs that were added in 2014 – the Enterprise USL and the Social Listening Add-on. Alternatively, customers with CRM CALs may transition those licences to equivalent CRM Online USLs if they want to move to a fully user-based subscription licensing position, and the “License Transition Eligibility” table on page 18 shows the available options and again is updated for the Enterprise USL.

There’s a new section added for Unified Service Desk on page 10 explaining that the rights to install and use this functionality are included with the CRM Online Professional and Enterprise USLs as well as the CRM 2015 Professional CAL with Software Assurance. Note that this is the only way to license USD – it’s not available as a standalone licence.

Trials are available for CRM Server 2015 and there’s a change to the notification process: previously there was no notification that the 90 day trial was about to expire, now admin users will be warned of impending trial expiration.

And finally, as you would expect, the actual functionality in CRM Server 2015 is enhanced from CRM Server 2013, so the tables on pages 9 and 25-27 are updated to reflect what use rights each of the CALs now has. Equally CRM Server 2015 is now available through the MPSA so the Volume Licensing Programs information is updated on page 14.

Dual Access Rights for CRM Online

Microsoft announce that they are introducing on-premises use rights for CRM Online. Users with a CRM Online Professional or Enterprise USL will have Professional CAL rights, CRM Online Basic USLs will have Basic CAL rights, and CRM Online Essential will have Essential CAL rights – as you’d expect really!

See the announcement here: and check out page 35 of the October 2014 PUR.

CRM 2015 Announced

Microsoft announce that Dynamics CRM 2015, as well as updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014.

CRM Online is now also available in 17 Latin America markets, bringing the total to 65 markets worldwide.

Read the full press release here:

CRM Online Pricing and Licensing


Changes announced to CRM Online licensing for the second quarter of 2014. Key takeaways: CRM Online Professional gains Microsoft Social Listening at no extra cost; and CRM Online Enterprise is announced which will include Dynamics Marketing (formerly MarketingPilot), Unified Service Desk (an application for call centres) and, for a limited time in the US and Canada, free Parature seats (a recent acquisition which will enable more customer self-service capabilities). See the full blog post here:

Overview of the Changes to the February 2014 Volume Licensing Product List

Power BI for Office 365 USLs

  • Power BI makes its long-awaited debut and it’s now available as a co-terminous subscription through all the Volume Licensing programs except poor old Select Plus which doesn’t offer any Online Services. More interestingly perhaps, a Power BI USL also gives access to SQL Server 2012 Standard and Business Intelligence editions as an alternative to a SQL 2012 CAL – see pages 36/37 of the January 2014 PUR

Office 365 Add-on USLs through Open

  • The Open Value Offer has now morphed into the Office 365 Add-ons where customers who have made an enterprise-wide commitment can add Office 365 services at a reduced price. Pages 105/106 show a very useful table where you can see the qualifying agreements (Open Value Company Wide or OVS), the Qualifying Licences (Core CAL Suite/Enterprise CAL Suite/Office Professional Plus 2013), the available Add-ons (E1, E3, Midsize Business) and the combinations thereof that are allowed

Server and Cloud Enrolment

  • You may know that customers purchasing eligible products under ECI or EAP received double points towards Planning Services and it’s confirmed on page 67 that this does NOT apply to SCE, and products will receive exactly the same points allocations as other programs

System Center Advisor

  • As of January 2013 System Center Advisor became a free service where SA was no longer required for customers wanting to use it – this is the month that it’s removed from the SA section of the Product List. See the original announcement here:

CRM Online USLs for SA

  • The USLs available for CRM Online for customers who have CRM 2013 CALs with SA aren’t new, but there’s a good table added on page 153 showing the Qualifying CALs and what USLs for SA are available