Microsoft announce that Customer Service workspace (the successor to the Customer Service Hub: https://bit.ly/3Z9V67h ) has been rebranded to Copilot Service workspace to align with Microsoft’s “AI-first vision”.

Find the announcement here: https://bit.ly/3GOZeE1, where you’ll also find that, going forward, a bot in Customer Service will be referred to as an Agent, while Customer Service humans become representatives.