There’s a refreshed (December 2015) Licensing Guide for CRM Server 2016, so here’s a summary of the changes:
- Inclusion of the new Employee Self-Service USL: this is the fifth CRM Online USL with the lowest level of access, aimed at users who need to do basic tasks such as read Knowledgebase articles and submit cases, and it’s included in this guide since it gives access to an on-premises CRM deployment too (page 9)
- Inclusion of the CRM Online Professional Add-on to Office 365 USL for SA: this offers access to the CRM Online Professional set of capabilities for users who are already licensed with Office 365 E3, E4, E5, Business Premium or ECS and the on-premises CRM Professional CAL with SA (page 19)
- Removal of EA transitions for customers with on-premises CRM licences: the recommendation is now to purchase the relevant CRM Online For SA Add-on (page 20)
- Extra detail about purchasing CRM 2016 under SPLA: there’s an overview of how SPLA deployments differ to an on-premises deployment and a list of available SALs (pages 16/17)
- Inclusion of Interactive Service Hub: this facility is aimed at users in customer service roles helping them to pull together all customer interactions, and access is included in the CRM Server 2016 Basic and Professional CALs (page 12)
- There’s also a note about the recent acquisitions of FieldOne, Adxstudio, and Fantasy Sales Team (FST) and the fact that their capabilities are not available through Volume Licensing agreements at the moment (page 12)
You can find this guide in the Dynamics section of our Licensing Guides emporium: http://bit.ly/MSlicensingguides.