CRM Online Licensing Guide

The CRM 2016 refresh happened at the end of November 2015 and that means that we have a new December 2015 Licensing Guide for CRM Online. Here’s a summary of the changes:

  • Inclusion of the new Employee Self-Service USL: this is the fifth CRM Online USL with the lowest level of access, aimed at users who need to do basic tasks such as read Knowledgebase articles and submit cases (page 8)
  • Inclusion of the CRM Online Professional Add-on to Office 365: this offers access to the CRM Online Professional set of capabilities for users who are already licensed with Office 365 E3, E4, E5, Business Premium or ECS (page 8). There’s also a “For SA” flavour of the Add-on for users who have the on-premises CRM Professional CAL with SA (page 26)
  • Removal of EA transitions for customers with on-premises CRM licences: the recommendation is now to purchase the relevant For SA Add-on (page 27)
  • Inclusion of Mobile Marketing: this new capability enables organisations to deliver marketing messages to their customers via SMS and is licensed through an Add-on to CRM Online Enterprise or Dynamics Marketing Enterprise (pages 11 and 17)
  • Inclusion of Interactive Service Hub: this facility is aimed at users in customer service roles helping them to pull together all customer interactions, and access is included in the CRM Online Basic and higher USLs and CRM Server 2016 Basic and Professional CALs (page12)
  • There’s also a note about the recent acquisitions of FieldOne, Adxstudio, and Fantasy Sales Team (FST) and the fact that their capabilities are not available through Volume Licensing agreements at the moment (page 12)


You can find this guide in the Dynamics section of our Licensing Guides emporium: