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Sales

Sales Enterprise Access to Copilot in Dynamics 365 Sales, an AI assistant that gives sellers a summary of their opportunity and lead records, helps them to prepare for meetings, and to read the latest news about their accounts 2,000 Customer…

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Licensing external users

Limited external user access is included with the licenses purchased for internal users. An external user could be an end customer of the organization buying the licenses, or a supplier – perhaps a supply chain vendor, or an IT help…

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Team Members licenses

So far we’ve talked about licenses for the three CRM apps, but there’s another license – a Team Members license. This is a User Subscription License costing around 10% of the cost of one of the Enterprise licenses, and it’s…

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Base and Attach licenses

If there are users within an organization who need to be licensed for more than one app then there’s a cost-effective way of doing this with the Dynamics 365 licensing model. The first license that you assign to a user…

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Professional and Enterprise licenses

For the Sales and Customer Service apps there are both Professional and Enterprise licenses available, where the Enterprise license gives access to a greater level of functionality. These licenses are NOT meant to be combined within an organization and you…

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User and Device Subscription Licenses

The usual model for licensing Microsoft’s Online Services is with User Subscription Licenses, but there are some Device Subscription Licenses also available for the CRM apps as shown below: The User and Device SLs for a single app give access…

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Available licenses

These are the licenses available for the different CRM solution areas: Sales Sales Professional Sales Enterprise Sales Premium Microsoft Relationship Sales Customer Service Customer Service Professional Customer Service Enterprise Field Service Field Service Field Service Contractor The Sales Premium license…

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DYNAMICS 365 CRM APPS

One of the key solution areas that Dynamics 365 delivers on is the area of Customer Relationship Management, enabling organizations to get a holistic view of what’s happening across their customers. While it’s useful to get insights across an organization,…

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