{"id":7812,"date":"2025-12-21T11:16:17","date_gmt":"2025-12-21T11:16:17","guid":{"rendered":""},"modified":"2025-12-22T12:01:18","modified_gmt":"2025-12-22T12:01:18","slug":"licensing-dynamics-365-customer-service","status":"publish","type":"lessons","link":"https:\/\/www.licensingschool.co.uk\/licenseverse\/dynamics-365-customer-service\/licensing-dynamics-365-customer-service\/","title":{"rendered":"Licensing Dynamics 365 Customer Service"},"content":{"rendered":"\n<p>A <strong>Team Members<\/strong> license is assigned to a user who only needs to carry out lightweight tasks in the Customer Service solution \u2013 they can\u2019t perform advanced service tasks like dispatching cases or managing queues. Organizations that just need a basic set of resources for their customer service human agents license users with a <strong>Customer Service Professional<\/strong> license. When a more sophisticated solution is required, users can be licensed with either <strong>Customer Service Enterprise<\/strong> or <strong>Customer Service Premium<\/strong>, both of which give access to the full set of Customer Service features. The Customer Service Premium license differs from the Enterprise license in that it includes a full license to Contact Center (Digital + Voice). The Customer Service Enterprise license is available as a user license or a device license, with no difference in the features to which they give access.<\/p>\n\n\n\n<p>The snippet below is the top part of a useful table that you can find in the <a href=\"https:\/\/go.microsoft.com\/fwlink\/?LinkId=866544&amp;clcid=0x409\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamics 365 Licensing Guide<\/a> which helps you to choose the right license for an individual \u2013 search for \u201cCustomer Service use rights\u201d:<\/p>\n\n\n\n<img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.licensingschool.co.uk\/licenseverse\/wp-content\/uploads\/sites\/4\/2025\/12\/1014.jpg\" width=\u201c650\" \/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In terms of <a href=\"https:\/\/www.microsoft.com\/licensing\/terms\/productoffering\/MicrosoftDynamics365Services\/EAEAS#:~:text=Purchasing%20Minimums\" target=\"_blank\" rel=\"noreferrer noopener\">minimum purchasing requirements<\/a>, there are no minimums for the Customer Service Professional, Customer Service Enterprise, or Customer Service Premium licenses.<\/p>\n","protected":false},"featured_media":0,"parent":2769,"menu_order":1,"template":"custom-single.php","lesson_category":[56],"class_list":["post-7812","lessons","type-lessons","status-publish","hentry","lesson_category-online-services","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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