{"id":13030,"date":"2026-05-22T10:23:36","date_gmt":"2026-05-22T10:23:36","guid":{"rendered":""},"modified":"2026-05-27T07:53:12","modified_gmt":"2026-05-27T07:53:12","slug":"virtual-appointments","status":"publish","type":"lessons","link":"https:\/\/www.licensingschool.co.uk\/licenseverse\/teams-meetings\/virtual-appointments\/","title":{"rendered":"Virtual Appointments"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/virtual-appointments\" target=\"_blank\" rel=\"noreferrer noopener\">Virtual Appointments<\/a> are special types of <a href=\"https:\/\/www.licensingschool.co.uk\/licenseverse\/teams-meetings\/meetings\/\">Meetings<\/a>, useful for any <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/premium\/virtual-appointments\" target=\"_blank\" rel=\"noreferrer noopener\">organization<\/a> that runs appointment-based services since it delivers an easy way for their customers to book, for example, a financial consultation or medical appointment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/virtual-appointments?view=o365-worldwide#:~:text=To%20schedule%20and%20manage%20appointments%2C%20your%20users%20can%20use%20Microsoft%20Bookings.%20As%20part%20of%20Microsoft%20365%2C%20Microsoft%20Bookings%20is%20an%20online%20scheduling%20tool%20that%20enables%20users%20to%20create%20customizable%20booking%20pages%20where%20customers%2C%20clients%2C%20and%20colleagues%20can%20easily%20schedule%20appointments.\" target=\"_blank\" rel=\"noreferrer noopener\">recommend<\/a> using the <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/bookings\/bookings-overview?view=o365-worldwide\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Bookings<\/a> app, from the <a href=\"https:\/\/book.ms\/\" target=\"_blank\" rel=\"noreferrer noopener\">website<\/a> or within <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/bookings\/bookings-overview?view=o365-worldwide#:~:text=Essentials%2C%20Teams%20Premium-,Accessing%20Microsoft%20Bookings,-Here%20are%20the\" target=\"_blank\" rel=\"noreferrer noopener\">Outlook\/Teams<\/a>, to schedule and manage these appointments:<\/p>\n\n\n\n<img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.licensingschool.co.uk\/licenseverse\/wp-content\/uploads\/sites\/4\/2026\/05\/1054.jpg\" width=650 \/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">An organizer uses Microsoft Bookings to manage calendars and availability, create booking pages, assign appointments to staff, and handle rescheduling and cancelations. As far as the customers experience goes, they use a booking page to choose an appointment time, get a booking confirmation and any forms they need to complete in advance, as well as the link to join the Teams meeting.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Licensing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Users licensed with any of the following licenses have <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/bookings\/bookings-overview?view=o365-worldwide#:~:text=Microsoft%20Bookings%20is%20available%20in%20the%20following%20subscriptions\" target=\"_blank\" rel=\"noreferrer noopener\">access<\/a> to Microsoft Bookings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Teams Essentials\/Enterprise<\/li>\n\n\n\n<li>Microsoft 365 Business Basic\/Standard\/Premium<\/li>\n\n\n\n<li>Office 365 E1\/E3\/E5 or F3<\/li>\n\n\n\n<li>Microsoft 365 E3\/E5\/E7 or F1\/F3<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As far as licensing the use of Virtual Appointments goes, organizers can access the core functionality to set up Virtual Appointments if they\u2019re <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/premium\/virtual-appointments#:~:text=Teams%20Premium%20features-,Basic%20features%20available%20in%20all%20paid%20Microsoft%20365%20and%20Office%20365%20licenses,-Advanced%20Teams%20Premium\" target=\"_blank\" rel=\"noreferrer noopener\">licensed<\/a> with any paid-for Office 365\/Microsoft 365 plan. There are more advanced <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/enhanced-teams-experience#:~:text=N\/A-,Advanced%20Bookings%20and%20virtual%20appointments,-With%20any%20Microsoft\" target=\"_blank\" rel=\"noreferrer noopener\">features<\/a> available including branded waiting rooms, SMS appointment notifications, flexible queuing options, and analytics, if the Virtual Appointment organizer is licensed with a <a href=\"https:\/\/www.licensingschool.co.uk\/licenseverse\/teams-and-audio-services\/licensing-overview\/#:~:text=Office%20365%20A1.-,Teams%20Premium,-Teams%20Premium%20is\">Teams Premium<\/a> license too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As you might expect, customers attending a Virtual Appointment <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/virtual-appointments?view=o365-worldwide#:~:text=For%20example%2C%20you%20can%20schedule%20appointments%20in%20the%20Bookings%20calendar%20and%20external%20attendees%20can%20join%20through%20a%20browser%20without%20having%20to%20download%20Teams\" target=\"_blank\" rel=\"noreferrer noopener\">don\u2019t need<\/a> to be licensed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">History<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There was once a Virtual Appointments app, but that\u2019s <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/virtual-appointments?view=o365-worldwide#:~:text=The%20Virtual%20Appointments%20app%20in%20Microsoft%20Teams%20is%20no%20longer%20available.\" target=\"_blank\" rel=\"noreferrer noopener\">no longer available<\/a>. Microsoft <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/frontline\/virtual-appointments?view=o365-worldwide#:~:text=For%20existing%20Virtual%20Appointment%20app%20users\" target=\"_blank\" rel=\"noreferrer noopener\">recommend<\/a> that any existing users move to using Microsoft Bookings with a Teams Premium license.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"parent":3439,"menu_order":4,"template":"custom-single.php","lesson_category":[56],"class_list":["post-13030","lessons","type-lessons","status-publish","hentry","lesson_category-online-services","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Virtual Appointments - LicenseVerse<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.licensingschool.co.uk\/licenseverse\/teams-meetings\/virtual-appointments\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virtual Appointments - 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