Unified Service Desk Unified Service Desk enables organizations to quickly build applications for call centers so that agents can get a unified view of customer data. Customers with Dynamics 365 Sales or Customer Service CALs with active SA may install…
With most products you need to check whether the licenses are eligible for the License Mobility through SA benefit or the Flexible Virtualization Benefit. Dynamics 365 Server is a little bit different: customers with Dynamics 365 CALs and active Software…
A User SL for an online service that includes rights to access a licensed on-premises server is known as a CAL equivalent license. Because the User SL is a subscription license it’s deemed to be equivalent to the latest version…
There are Step-up licenses available to enable customers with Software Assurance on their licenses to step up from a Team Members CAL to either a Sales or Customer Service CAL.
Customers with Dynamics 365 Server CALs can downgrade and use the previous versions of the product which was formerly known as CRM Server. This can get a little bit tricky in terms of working out what you’re actually licensed for…
Due to the unlimited installation rights there’s no need to have a special benefit to license for Disaster Recovery.
Following on from the rules for licensing virtual machines, if you can install the server software as many times as you like then it’s very easy to license a server farm! So, just to confirm, as long as you have…
There’s no Server license for Dynamics 365 Server so how do you license for the software running in virtual machines? The answer is interesting: customers who have Dynamics 365 Server CALs may install and use any number of copies of…
External user access is included with an organization’s internal Sales and Customer Service CALs, and thus external users don’t require CALs to access Dynamics 365 Server.
Dynamics 365 Server is licensed with the familiar Server/CAL model – with one difference you may perhaps spot in the diagram below: And the difference? Although this product is officially licensed with a Server/CAL model there is no Server license…