Licenses for the Dynamics 365 CRM apps are available through CSP and the EA and MPSA Volume Licensing agreements. However, as new licenses are introduced, such as Dynamics 365 Contact Center, they are not being added to the MPSA. As…
Default capacity The first Base license of certain Dynamics 365 apps enables default Dataverse capacities across the whole tenant. For the CRM apps, it’s Sales Professional or Enterprise, Customer Service Professional or Enterprise, and Field Service. In common with most…
Dynamics 365 Server is licensed with the Server/CAL model albeit a slightly strange one since there is no Server license you can buy, but the CALs allow you to install the server software. The Sales Enterprise, Customer Service Enterprise, and…
The Dynamics 365 Sales Enterprise, Customer Service Enterprise, Field Service and Team Members Subscription Licenses allow users to access and use equivalent functionality in Dynamics 365 Server which is the on-premises Dynamics 365 CRM product.
Information in the Product Terms details the on-premises rights for customers who have User SLs for the Dynamics 365 CRM apps, and these are summarized below:
The Step-up licenses for the CRM apps, available in an Enterprise Agreement, are shown below: There are also Step-up licenses available when an EA customer has, in error, purchased an Attach license rather than a Base license for a product:
Users licensed with Sales Enterprise, Microsoft Relationship Sales, Customer Service Enterprise or Field Service licenses are eligible for a number of In-cloud Add-on licenses as detailed below. It doesn’t matter if the qualifying licenses are Base or Attach licenses. Sales…
Field Service Contractor Access to the latest version of the Field Service Mobile app. This app is free to download, but may only be used by licensed users enabling a technician to be able to (for example) view and update…
Customer Service Professional Access to Customer Service Hub, an app available to use in a desktop browser or on a mobile device for managing knowledge articles and case management Customer Service Enterprise Everything in Customer Service Professional, as above Access…