Microsoft 365 Copilot for Sales is an AI assistant for salespeople that connects to a sales solution in order to bring AI-generated insights into productivity applications such as Outlook, Teams, and Word. It currently connects to two CRM Systems: Dynamics…
Microsoft 365 Copilot is a member of the Copilot family aimed at business users to help them be more productive and creative. Users have access to Copilot in the Microsoft 365 apps themselves where they can, for example, ask for…
Microsoft Copilot Pro is a member of the Copilot family specifically aimed at consumers giving them access to Microsoft 365 Copilot in Word, Excel, PowerPoint, Outlook, and OneNote, and some performance enhancements over the free Microsoft Copilot services. This includes priority access…
You can find the Microsoft Software License Terms for Remote Assist here, an article on Remote Assist licensing and product requirements per role here, information on setting up a Remote Assist Device license for multiple technicians here, and information on…
User Subscription Licenses for Dynamics 365 Remote Assist are available through CSP and the EA and MPSA Volume Licensing agreements. Device Subscription Licenses for Dynamics 365 Remote Assist are only available through CSP and the EA. As usual, check out…
Default capacity Acquiring a Dynamics 365 Remote Assist User or Device SL enables default Dataverse capacities across the whole tenant. In common with most of the other Dynamics 365 apps, these default capacities are: Dataverse Database capacity: 10 GB Dataverse…
In common with the Dynamics 365 CRM and ERP apps there are no licensing requirements for external users for Dynamics 365 Remote Assist. External users may access and use Dynamics 365 Remote Assist on devices licensed with a Device SL.…
With the CRM and ERP apps, if there are users within an organization who need to be licensed for more than one app then Base and Attach licenses are a cost-effective way of doing this. The Dynamics 365 Remote Assist…
Dynamics 365 Remote Assist is licensed with User or Device Subscription Licenses, and users may make and receive Teams calls without a separate Teams license. The expert they contact for remote assistance does not need to be licensed for Remote…
You can find general Dynamics 365 Guides licensing information here, a Licensing FAQ here, information on setting up a Guides Device license for multiple operators here, and information on licensing Field Service and Guides here. You’ll also find good information…